News

Leff Electric is FCG's newest client. FCG will be conducting a customer satisfaction survey for Leff in the early part of 2012.

Griffith Electric Supply has called on FCG to conduct its 2012 Customer Satisfaction Survey. FCG previously conducted two customer satisfaction surveys for Griffith Electric.

Electric Supply Inc. is an IMARK member out of Tampa, FL with a primary focus in the electrical construction, utility, voice data, and international markets.

For the 14th consecutive year, Consolidated Supply Co. (CSCO) has selected FCG to conduct its annual Customer Satisfaction Benchmarking Survey.

Etna Supply, a leading plumbing & heating distributor serving Michigan, Indiana, and Ohio has engaged FCG to conduct their 4th annual customer satisfaction survey study.

Van Meter Inc, an electrical distributor in Iowa, is now an FCG client. Van Meter recently retained FCG to conduct Distributor Preference Market Research for them.

Wheatland Tube selects Tom O'Connor to Facilitate its Rep Advisory Council. Wheatland Tube, a division of JMC Steel Group, is a premier manufacturer of tubular steel solutions for commercial and industrial, fire sprinkler systems, electrical raceways, fence framework and energy construction and solar related applications.

Industrial Supply Association selects Tom O'Connor, FCG to be its keynote speaker at their 2011 IMR Summit: 21st Century Selling, at the Orlando World Center Marriott in December

Dallas Wholesale Builders Supply and its subsidiary, DW Distribution which serves customers with millwork and building materials in Texas, New Mexico, Oklahoma, Arkansas and Louisiana has selected FCG as its strategic planning partner.

FCG will:
•Conduct confidential external market research with both customers and strategic suppliers
•Conduct confidential internal SWOT analysis
•Implement a 3-day strategic planning session

Alcan Cable has selected Tom O'Connor of FCG to facilitate their rep advisory council meetings.

FCG is facilitating a 2-day Long Term Strategic Planning Session for K&M Electric Supply (Riviera Beach, FL).

Prior to the 2-day strategy session, FCG will interview K&M's key customers and manufacturers over the phone to gain external knowledge of the company. K&M's strategy team members will complete an internal SWOT.

K&M Electric is a 6-location electrical distributor with branches along the east coast of Florida in Riviera Beach, Lake Worth, Jupiter, Royal Palm Beach, Vero Beach, & Port St. Lucie.

K&M Electric is a distributor of electrical products which meet the needs of the residential, commercial, industrial, utility, and OEM customer. These products include electrical distribution equipment, transformers, raceway, wire, cable, lighting, controls and related products.

Western Extralite Company, Kansas City, MO selected Tom O’Connor of FCG to serve as outside facilitator for Board of Advisor meetings. Tom’s responsibilities will be to:
*Create a clear well-defined agenda for board meetings and send out two weeks before each meeting.
*Facilitate board meetings to ensure each meeting:
- Is tightly focused and time is carefully managed for results.
- Everyone actively participates in a candid and frank manner that ensures topics
are challenged with good creative alternatives, and action items are agreed upon.

Colonial Electric Supply (a 15-branch location electrical distributor in Pennsylvania, Delaware & New Jersey) has retained FCG to conduct its 2011 Customer Satisfaction Survey Benchmarking Study.

HESCO has selected FCG to conduct its 2011 Customer Satisfaction Survey Benchmarking Study.

Mayer Electric (a 50-branch location electrical distributor in Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, & Virginia) has retained FCG to conduct its 2011 Customer Satisfaction Survey Benchmarking Study.

North Coast Electric, a 30-branch location electrical distributor in Washington, Oregon, Idaho, Alaska & Arizona, has retained FCG to conduct a Customer Satisfaction Survey Benchmarking Study.

Dakota Supply Group, a 16 branch location distributor in North Dakota, South Dakota & Minnestoa, has retained FCG to conduct their 2011 Customer Satisfaction Benchmarking Study of 2,000 customers in the electrical contractor, plumbing & HVAC contractor, communications companies, and utilities marketplaces.

Springfield Electric, a 13-branch location electrical distributor in Illinois and Iowa, is having FCG conduct its Customer Satisfaction Survey for the 4th time.

Springfield Electric was ranked #60 in Electrical Wholesaling's 2010 ranking of the top electrical distributors in the country.

Riffle & Associates, an electrical manufacturers rep with offices in Cleveland, Columbus, and Cincinnati, OH, hired FCG to conduct a 3-day organization development assessment that resulted in a new organization design to better serve their manufacturers, customers, and associates; as well as written job descriptions and an incentive compensation plan.

Legrand Electrical Wiring Systems (EWS) Division retains Tom O'Connor of FCG to facilitate their Contractor Advisory Council meeting during January 2011 in Chicago.

For the 13th consecutive year, Consolidated Supply Co. (CSCO) has selected FCG to conduct its annual customer satisfaction benchmarking survey.

ILSCO, an electrical manufacturer with offices in the United States, Canada & Mexico, has retained FCG to conduct an Employee Satisfaciton Survey Study.

Electric Supply Inc. is an IMARK member out of Tampa, FL with a primary focus in the electrical construction, utility, voice data, and international markets.

MRL Company, an electrical manufacturers' representatives covering Minnesota, North Dakota, South Dakota, and Western Wisconsin, has retained FCG to conduct a long-term strategic planning session.

Stoneway Electric Supply, headquartered in Spokane, WA, recently commissioned FCG to conduct a "blind" telephone survey with their electrical contractor customers to gain valuable feedback on the competitive electrical distribution market in the Washington State.

Cuneo Group, an electrical manufacturers' representative has selected FCG to develop a long-term strategy for their agency. Cuneo Group covbers Colorado, Montana, Nebraska, South Dakota, and Wyoming

ElectroRep, an electrical manufacturers' representative covering Northern California, Southern California, and Nevada has retained FCG to conduct a 3-day long-term strategic planning session.

P&S/ Legrand retains Tom O'Connor, FCG to facilitate a 3-day Long-Range Strategic Planning (LRSP) session that includes distribution market research, creation of long-range strategic objectives and goals, comprehensive SWOT analysis, critical success factors, and identification and execution of top strategic initiatives.

Electric Supply Inc. recently had FCG conduct a "blind" telephone survey with both their current and potential customers to gain valuable feedback on the competitive electrical distribution market in the Tampa market.

The National Electrical Manufacturers Representative Association (NEMRA) has selected FCG to conduct its annual Manufacturers Representative Performance Analysis Report (MRPAR). MRPAR is a confidential, financial performance survey that will be administered by FCG annually as its third-party provider to all NEMRA members. MRPAR will become the nationally recognized data source for NEMRA members to compare their operations with other rep firms and for manufacturers to fully understand the revenue/cost stream of electrical manufacturers representatives.

Independent Electric Supply (San Carlos, CA) has retained FCG to conduct their 2010 Customer Satisfaction Bencmarking Study of their 25 branch locations.

Cablofil/ Legrand retains Tom O'Connor, FCG to facilitate a 3-day Long-Range Strategic Planning (LRSP) session that includes creation of long-range strategic objectives and goals, comprehensive SWOT analysis, critical success factors, and identification and execution of top strategic initiatives.

Wiremold/ Legrand has retained FCG to conduct a comprehensive pre-wired raceway product market research study with electrical contractors. To gain a comprehensive market knowledge of what electrical contractors' value with pre-wired raceway products FCG will conduct telephone survey research and focus group research.

FCG will implement a comprehensive strategic planning process and new executable strategy to profitably grow the OEM, Electrical Construction & Maintenance, and Electrical Utilities Markets.

Cablofil, a manufacturer of wire cable trays, has retained FCG to conduct an electrical distributor market research study.

Riffle & Associates has retained FCG to facilitate a two-day long-range strategic planning session in June.

Womack Electric Supply has retained FCG to conduct a customer satisfaction benchmarking survey of their 17 branch locations.

In today's tough distribution industry environment, wholesaler-distributors can't afford anything less than outstanding job performance. Tom O'Connor has been training wholesaler-distributors on "Coaching for Outstanding Job Performance" for 15 years. Tom will be training 28 Womack managers and supervisors during January.

National Association of Wholesaler-Distributors (NAW) Institute for Distribution Excellence will be publishing Tom O'Connor's new book titled "Creating & Executing a Sustainable, Profitable Wholesaler-Distributor Growth Strategy".

The NAW Institute for Distribution Excellence sponsors and disseminates research into strategic management issues affecting the wholesale distribution industry.

Electric Supply Inc. is an IMARK member out of Tampa, FL with a primary focus in the electrical construction, utility, voice data, and international markets.

Electric Supply Inc. was ranked #69 in Electrical Wholesaling's 2009 ranking of the top electrical distributors.

For the 12th consecutive year, Consolidated Supply Co. (CSCO) has selected FCG to conduct its annual customer satisfaction benchmarking survey.

FCG will be conducting distributor market research to determine: 1) What differentiates Wiremold from its major competitors -- Hubbell, T&B, Mono Systems, & Panduit; and 2) How to take market share from each major competitor. Tom O'Connor, FCG will also be facilitating a 3-day long range strategic planning session with Wiremold's strategy team.

Gorin-Hopper-McCoy, Norcross, GA which has five strategic business units has retained FCG to facilitate their long-range strategic planning session in November. Five business units are: Gorin-Hopper-McCoy, Gorin-Cockrell-McCoy, Georgia Architectural Lighting, Carolina Architectural Lighting, and Datacomm Electronics.

Legrand has asked FCG to conduct a market research study of their Canadian marketplace. FCG will conduct confidential telephone surveys with 26 Legrand Canada Sales Representatives to understand their current brand position and develop strategies to increase market share.

Dakota Supply Group, a 16 branch location distributor has retained FCG to conduct their 2009 Customer Satisfaction Benchmarking Study of 2,100 customers in the electrical contractor, plumbing & HVAC contractor, communications companies, and utilities marketplaces.

NEMRA selected FCG to conduct a comprehensive market research study of "The Rep of the Future" during September - December 2009. The objective of this research study is to inform and educate NEMRA members, and manufacturers about the changing environment in which they operate, alerting them to future trends and most importantly offering them a set of actions they can implement to ensure their businesses are viable in the future.

Juno Lighting Group, a prominent lighting manufacturer has commissioned FCG to conduct an anonymous online market research study with electrical distributors, electrical contractors, and electrical engineers/lighting designers/architects. This research study will determine the strengths and weaknesses of lighting brands and where they stack up versus the competition.

Leviton Manufacuring Co., a leading North American producer of electrical and electronic products has retained FCG to conduct a market research study of their wholesale/distribution segment that serves the commercial & industrial marketplace. Leviton's major competitors include Hubbell, Pass & Seymour, Cooper, and Lutron.

Graybar, an employee-owned company and one of the leading North American distributors of high-quality components, equipment and materials for the electrical and telecommunications industries with more than 250 distribution centers has selected FCG to conduct its customer satisfaction benchmarking study.

ILSCO, an electrical manufacturer of connectors and terminating devices has retained FCG to conduct a market research study of their wholesale/distribution segment that serves the commercial & industrial (C&I) marketplace. ILSCO's major competitors are Thomas & Betts (T&B), Panduit, Burndy, and NSI.

IMARK Group selects Tom O'Connor to Facilitate their Futures Group Meeting during March 4-5, 2009.

New Century Sales, Inc., Indianapolis, IN, an electrical manufacturers' representative has retained FCG to conduct a 2 day Long Range Strategic Planning Session during February.

IMARK Group has selected Tom O'Connor, FCG to conduct "11 Winning Strategies in this Struggling Economy" Educational Session on April 2, 2009 in Chicago. This Educational Session is geared for both electrical distributors and manufacturers.

Both Republic Electric, Davenport, IA and 12-Branch Location Springfield Electric Supply, Springfield, IL have engaged FCG to conduct their 2009 Customer Satisfaction Surveys.

Springfield Electric Supply is hosting their 7th annual Sales Expo during December 2-3 with their strategic vendor partners and Springfield's corporate management, branch management, and sales associates from their 12 branch locations. Tom O'Connor, FCG will be the keynote speaker during the session on "Strategic Partnerships".

Electric Supply, Inc. is an independent distributor of electrical and data communication products serving both Florida and international markets. They have engaged Tom O'Connor to facilitate their 2-day long range strategic planning session in January.

Wiremold Legrand retains FCG to conduct their 2nd annual market research study and continue to facilitate their long range strategic planning process.

CSCO, the leading plumbing & water works distributor serving Oregon, Washington, Idaho, and Hawaii with 18 branch locations and 350 employees, continues to engage FCG, year after year for 11 consecutive years to benchmark both their customer satisfaction and their employee satisfaction.

Electric Supply is an IMARK member out of Tampa, FL with a primary focus in primary focus is on the electrical construction, utility, voice data, and international markets.

Etna Supply, a leading plumbing & heating distributor serving Michigan, Indiana, and Ohio has engaged FCG to conduct their 3rd annual customer satisfaction study of 16 branches, 4 Markets, and 2,000 customers.

In October, Tom O'Connor will be facilitating a 2-day strategy session for electrical distributor and HVAC distributor, Republic Companies. Additionally FCG is conducting market research with Republic's manufacturing partners.

FCG is conducting a customer satisfaction mail survey of 14 branches and 3,000 customers in October.

PWA, a manufacturers' representative serving Washington, Oregon, Idaho, Montana, and Alaska has engaged FCG to facilitate a 2-day long range strategic planning session in September.

We are pleased to report that Rexel has engaged FCG to conduct their 2008 Customer Satisfaction Benchmarking Study of their seven divisions and 300 branch locations.

Womack Electric Supply has engaged FCG to conduct a 2-day Long Range Strategic Planning Session in May.

McDonald Associates & Catalyst Marketing Group retains FCG to conduct a 3-day on-site Business Assessment to analyze their company's vision, goals, strategies, structures, people, rewards, and business processes.

One Source Associates retains FCG to conduct a strategic planning session to define their company's strategic objectives, conduct third-party confidential key manufacturer telephone surveys, conduct confidential internal SWOT analysis, and develop strategies and specific action plans to leverage the company's top strengths to capitalize on key opportunities.

Ferraz Shawmut recently engaged FCG to conduct a 2-Day Long-Range Strategic Planning Session. According to Ken Hooper, Senior Vice President: "We engaged Tom O'Connor to assist us in our long range strategic planning process. His preparation, facilitation, and follow up was thoroughly professional and timely. Our process was greatly enhanced by Tom's participation".