News

Riffle & Associates, an electrical manufacturers rep with offices in Cleveland, Columbus, and Cincinnati, OH, hired FCG to conduct a 3-day organization development assessment that resulted in a new organization design to better serve their manufacturers, customers, and associates; as well as written job descriptions and an incentive compensation plan.

According to Riffle & Associates President, Tom Cotter: "We realized our 47 years of successful existence was not going to automatically guarantee future achievement. Additionally, our organization desperately needed professional guidance to ensure we developed a long range strategy that would maximize our chance for success as we transition our agency into the future. By procuring the services of Tom O’Connor we accomplished that objective. Tom combines an acute business acumen with a tremendous insight into the personal psychology of business that allows his clients to flourish. His agenda is clear, logical and comprehensive. The resultant action items that were derived from our session have timelines and Tom makes people accountable for their execution. His personal coaching techniques are excellent which further guarantees that our strategy will be implemented and successful. We couldn’t have chosen a better consultant."