FCG conducts mail, online, and telephone Customer Satisfaction Surveys for distributors.

FCG analyzes survey results by Customer Satisfaction Indexes (CSI's) and Customer Dissatisfaction Indexes (CDI's) to highlight which aspects of your company your customers are satisfied with and which aspects need improvement in order to keep their business.

Customer survey data is broken out by 1) total company, 2) branch location,
3) market, 4) customer type, and is benchmarked to the median CSI ratings of 34 other distributors.

Because FCG is a third-party research firm that guarantees complete anonymity, customers respond candidly and frankly on the surveys. Additionally, FCG's Customer Satisfaction Surveys have averaged a 40% response rate over the last 26 years.

Please view the slide show for additional information.