News

For 21st Straght Year FCG Conducts Customer Satisfaction Survey for Consolidated Supply

Published: 11.12.2018
For the 21st consecutive years FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a distributor of plumbing and waterworks supplies. Consolidated Supply is located throughout Oregon, Washington & Idaho.

Consolidated Supply's President, Karla Nuepert wrote the following testimonial on FCG:

"We at Consolidated Supply have used FCG for nineteen years for our annual customer survey. We feel very strongly that their experience and commitment to customer service in the wholesale channel has helped Consolidated remain focused on continuous improvement in all areas of our business. The voice of the customer leads us to a better understanding of what they value and where we need to provide. FCG’s ability to compare us to in general terms to our competition and their national cohort of wholesale customers also gives us a beat on where we measure up in the market.

We have enjoyed our nearly two decade relationship with the O’Connors and look forward to their help as we continue to raise the bar at CSCO."

Karla Neupert Hockley
President

Plumbers Supply Retains FCG to Conduct Customer Satisfaction Survey

Published: 11.01.2018
FCG is currently conducting a Customer Satisfaction Survey for Plumbers Supply.

Plumbers Supply is a plumbing and HVAC distributor headquartered in Louisville, Kentucky. Plumbers Supply has 12 branch locations in Kentucky and Indiana.

FCG previously conducted a Customer Satisfaction Survey for Plumbers Supply in 2017 and also helped Plumbers Supply to design and implement a Customer Service Guarantee Program.

Jay Johnson, Plumbers Supply's President, provided FCG with the following testimonial:

"We engaged Farmington Consulting Group for the first time this year to help facilitate a customer survey. We previously administered customer surveys in-house and had decided to try a fresh approach. Not only was the process a lot easier to administer, but FCG was able to compare our results against a huge group of peer distributors and objective data. This answered a lot of the questions we had in the past about our competitive strengths and areas we needed to address. TJ O’Connor did a great job of presenting the findings to our management teams in a constructive way that effectively communicated the positive and negative feedback from our customers, as well as deliver branch-specific action items."
Jay Johnson, President, Plumbers Supply

FCG Facilitates Strategic Planning Session for The ELUS Company

Published: 10.08.2018
FCG is conducting market research and facilitating a strategic planning session for the ELUS Company. ELUS is an electric utility rep agency in Ohio, Indiana, Kentucky, Western PA, Michigan, and Tennessee.

FCG Facilitates Strategic Planning Session for Stanion Wholesale Electric

Published: 09.20.2018
FCG recently facilitated a Strategic Planning Session for Stanion Wholesale Electric. Stanion is an electrical distributors and has 17 branch locations throughout the state of Kansas.

FCG Conducts Customer Satisfaction Survey for Womack Electric Supply

Published: 08.22.2018
Womack Electric Supply has 17 branch locations throughout North Carolina and Virginia.

FCG Conducts Customer Satisfaction Survey for Stoneway Electric Supply

Published: 08.20.2018
Stoneway Electric Supply has 17 branch locations throughout Washington and Northern Idaho.

FCG Conducts Customer Satisfaction Survey for Interstate Electric Supply

Published: 08.18.2018
Interstate Electric Supply has six branch locations in Southern Idaho.

FCG Conducts Customer Satisfaction Survey for Crescent Electric Supply

Published: 08.15.2018
Crescent Electric Supply has over 100 branch locations throughout the United States.

Electrical Materials Inc. (EMI) Hires FCG to Conduct Market Research

Published: 07.21.2018
Electrical Materials Inc. (EMI), an electrical manufacturer's representative in Michigan, has hired FCG to survey its customers and manufacturers.

TJ O'Connor Facilitates Distributor Advisory Council for Legrand North America

Published: 06.15.2018
TJ O'Connor recently facilitated a Distributor Advisory Council for Legrand North America. Legrand is an electrical manufacturer with brands such as Wiremold, Pass & Seymour, Cablofil and Wattstopper.

P-M & Associates Hires FCG to Survey its Manufacturers and Distributors

Published: 05.24.2018
P-M & Assocaites, a plumbing manufacturer's rep in Indiana and Kentucky, has hired FCG to conduct a survey with its manufacturers and distributors.

P-M represents top manufacturing brands, including Zurn, Navien, Elkay, Zoeller, IPS and Symmons.

Blazer Electric Supply Retains FCG to Conduct Customer Satisfaction Survey

Published: 05.01.2018
Blazer Electric Supply (Colorado Springs, CO) has retained FCG to conduct a Customer Satisfaction Survey.

This is the second customer survey that FCG has conducted for Blazer Electric Supply.


"This was the first year we did a survey of our customers. Although some outcomes were somewhat expected, we were quite surprised by how our customers felt about some of our services and capabilities. The large volume of data and customer feedback that FCG accumulated for us was well worth the investment!" Steve Blazer, President, Blazer Electric Supply

FCG Conducts Customer Satisfaction Survey for Electric Supply, Inc. for 17th Year

Published: 04.26.2018
For the 17th year, FCG is conducting a Customer Satisfaction Survey for Electric Supply, Inc. (Tampa, FL).


"I've been working with Farmington Consulting Group for over a decade. FCG is a great firm to work with. I have had the pleasure of working with TJ O'Conner since 2008. TJ is very responsive, personable, and reliable and has detailed knowledge in the area of market research and strategic planning. TJ offers creative problem-solving ideas and challenges us to think-out-of-the box when implementing strategies and change. We've had great success in working with TJ and using FCG for our annual customer satisfaction survey and strategic planning sessions." Shariette Jones Van Putten, Marketing Manager, Electric Supply of Tampa

FCG Facilitates Strategy Session for Fox-Rowden-McBrayer

Published: 04.15.2018
FCG recently facilitated a Strategic Planning Session for the Georgia/Alabama Division of Fox-Rowden-McBrayer (FRM).

FRM is an electrical manufacturer's representative.

FCG surveyed FRM's manufacturers and distributors prior to the strategy session.

FCG has previously facilitated a Strategic Planning Session for FRM's Florida Division.


“I want to thank TJ O’Connor for the time and effort he put into conducting the manufacturer and distributor surveys for FRM Florida and for helping us develop our 3-year strategic plan. The feedback from the distributors and manufactures was invaluable to us. It helped us to clearly understand how we are perceived in the eyes of our customers and our principals. With TJ’s work as facilitator, we have now developed a strategic plan that will help us capitalize on our strengths and simultaneously correct our weaknesses. As our team has communicated the strategic plan to our employees, customers and manufacturers, the response has been overwhelmingly positive. We know that implementing these changes will make us a better agency and will allow us to be a more dominant and profitable company moving forward. We know that our decision to work with Farmington Consulting Group was absolutely the right one for our agency. As such, we have committed to moving forward with FCG in our Georgia/Alabama and Carolina territories in 2018. This will allow us to create strategic plans that are unique to each market, but synergistic to our overall company.” Mark Fink, Fox-Rowden-McBrayer

Johnson Supply Becomes FCG's Newest Client

Published: 03.20.2018
Johnson Supply has hired FCG to conduct a Customer Satisfaction Survey.

Johnson Supply is an HVAC distributor with locations throughout Texas and Louisiana.

First Supply Retains FCG to Conduct Customer Satisfaction Survey

Published: 02.27.2018
First Supply, a plumbing & HVAC distributor in the Upper Midwest, recently retained FCG to conduct a Customer Satisfaction Survey.

First Supply is headquartered in Madison, WI and has 30 branch locations throughout Wisconsin, Minnesota, Iowa & Illinois.

This is the 3rd customer survey that FCG has conducted for First Supply. After the last survey, First Supply's President, Paul Kennedy, provided FCG with the following testimonial:

"We just completed our second engagement with TJ O'Connor and Farmington Consulting in conducting our Customer Survey. TJ's wealth of experience with surveys in the wholesale distribution industry provided great insight, real life industry comparisons and the ability to cut through the clutter to get to the heart of what the data says. His top notch organizational skills kept us on track and focused on achieving our completion numbers. TJ was very quickly able to gain an intimate understanding of our business and aid us in maximizing the value of the information we got back - a true business partner! The insights he was able to provide the during our second survey were even more meaningful and significant as we dig deeper into our customer relationships. Professional, insightful, organized, and a valued business partner."

The Reynolds Company Becomes FCG's Newest Client

Published: 01.28.2018
The Reynolds Company has hired FCG to conduct a Customer Satisfaction Survey.

The Reynolds Company is an electrical distributor in Texas and Louisiana.


“The Farmington Consulting Group’s survey provided excellent feedback that highlighted our strengths and weaknesses. The survey covered all aspects of our company and our management group walked away with a better understanding of how our customers view us. FCG’s survey has provided an excellent opportunity for us to take action on areas to improve our customer experience.”
David Dozier, Executive Vice President, The Reynolds Company

Tom O'Connor Announces Retirement from FCG

Published: 01.01.2018
After 36 years at Farmington Consulting Group, Tom O'Connor has announced his retirement.

TJ O'Connor (formerly Vice President) has taken over as President of FCG.

For 20th Straght Year FCG Conducts Customer Satisfaction Survey for Consolidated Supply

Published: 11.10.2017
For the 20th consecutive years FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a distributor of plumbing and waterworks supplies. Consolidated Supply is located throughout Oregon, Washington & Idaho.

Consolidated Supply's President, Karla Nuepert wrote the following testimonial on FCG:

"We at Consolidated Supply have used FCG for nineteen years for our annual customer survey. We feel very strongly that their experience and commitment to customer service in the wholesale channel has helped Consolidated remain focused on continuous improvement in all areas of our business. The voice of the customer leads us to a better understanding of what they value and where we need to provide. FCG’s ability to compare us to in general terms to our competition and their national cohort of wholesale customers also gives us a beat on where we measure up in the market.

We have enjoyed our nearly two decade relationship with the O’Connors and look forward to their help as we continue to raise the bar at CSCO."

Karla Neupert Hockley
President

FCG Facilitates Strategy Session for Casey Electric Sales

Published: 11.01.2017
For the third time, FCG is facilitating a Strategic Planning Session for Casey Electric Sales.

Casey Electric Sales is an electrical rep covering Illinois, Wisconsin, Iowa & Nebraska.

FCG previously facilitated Strategic Planning Sessions for Casey Electric Sales in 2013 and 2015.

Prior to facilitating Casey's Strategic Planning Session, FCG is surveying Casey's customers and manufacturers.

Casey Electric Sales President, Jeff Casey, provided FCG with the following testimonial:

"I hired Farmington Consulting to do some work for my firm and found them to be both professional and helpful. One of the things I liked about them to start was that they had done work with similar companies in our industries so they came in with experience specific to our situation. TJ O'Connor helped us to get a better market view of our company, put us on a strategic path towards defined goals, and gave us specific tactics to implement our goals. TJ was a key driving force in the implementation and I would recommend both he and his firm to anyone looking to get a better handle on their business."

Jeff Casey, President

Fox Rowden McBrayer (FRM) becomes FCG's newest client

Published: 09.18.2017
Fox Rowden McBrayer (FRM), Tampa, Florida, an electrical manufacturers’ representative has retained FCG to conduct confidential market research and facilitate its long-term strategic planning session.

Stanion Wholesale Electric Becomes FCG's Newest Client

Published: 09.15.2017
Stanion Wholesale Electric has retained FCG to conduct a Customer Satisfaction Survey.

Stanion is an electrical distributor with 17 branch locations throughout the state of Kansas and is a member of the AD buying group.


"We did a customer survey several years ago and thought it was time to do another one. We talked with TJ O’Connor of Farmington Consulting Group this year and decided to try their service. TJ worked closely with us throughout the entire process to ensure our success. Their survey results were much more detailed and actionable than anything we had done in the past. We received a complete company report, as well as individual branch reports. Our response rate was very high (48%) and we were presented with very thorough analysis. Based on our experience with Farmington Consulting Group, we endorse them as a quality organization and will certainly use them again." Bill Keller & Dennis Guey, President & VP of Sales, Stanion Wholesale Electric

Edges Electrical Group Hires FCG to Conduct Customer Satisfaction Survey

Published: 09.10.2017
FCG is currently conducting a Customer Satisfaction Survey for Edges Electrical Group.

Edges was formed in 2015 through the merger of two Northern California distributors, Granite Electrical Supply of Sacramento CA and Electrical Distributors Co. of San Jose CA.

Edges currently has 12 branch locations throughout Northern California and is a member of the IMARK buying group.

FCG had previously conducted a Customer Satisfaction Survey for Granite Electrical Supply prior to the merger.

"Farmington Consulting Group’s customer survey is an amazing tool for us and I have no doubt it would be an amazing tool for any other distributor. T.J. O’Connor’s presentation of the survey results was one of the best I’ve ever seen. FCG’s survey touched all parts of our business and the response from our customers was outstanding. Our R.O.I. on this investment will pay for itself over and over. We look forward to following up on our customer’s feedback and to repeating the survey with FCG for years to come."
- Bob Powers, President, EDGES Electrical Group / Granite Electrical Supply

First Supply Hires FCG to Conduct Vendor Survey

Published: 07.14.2017
FCG is currently conducting a Vendor Satisfaction Survey for First Supply. FCG is interviewing First Supply's key manufacturers and reps to gather feedback.

FCG has conducted two Customer Satisfaction Surveys for First Supply in 2014 and 2016.

First Supply is a distributor of plumbing, HVAC, PVF and fluid handling products in Wisconsin and Minnesota.

Longley Supply Becomes FCG's Newest Client

Published: 06.14.2017
FCG is currently conducting a customer satisfaction survey for Longley Supply.

Longley Supply is a distributor of plumbing, HVAC and electrical supplies.

Longley Supply is headquartered in Wilmington, NC and has 10 branch locations in North Carolina and South Carolina.

Plumbers Supply Hires FCG to Conduct Customer Satisfaction Survey

Published: 06.08.2017
Plumbers Supply has hired FCG to conduct a customer satisfaction survey.

Plumbers Supply is a plumbing and HVAC distributor located in Kentucky and Indiana.

ERICO Hires FCG to Facilitate 2017 Rep Advisory Council Meeting

Published: 06.01.2017
ERICO, a part of Pentair, a global provider of industry-leading products, services and solutions for its customers' diverse needs in water and other fluids, thermal management and equipment protection has retained FCG to facilitate a Rep Advisory Council Meeting of ERICO C&I business in North America.

ElectroRep Hires FCG to Facilitate "Rep of the Future" Strategic Planning Session

Published: 05.15.2017
ElectroRep, a leading electrical manufacturers' representative in Sausalito, CA has retained FCG to facilitate a long-term "Rep of the Future" strategic planing session.

Hammond Power Solutions Selects FCG to Facilitate Its Rep Advisory Council Meeting

Published: 05.02.2017
Hammond Power Solutions Selects FCG to Facilitate Its Rep Advisory Council Meeting in Madison, WI. HPS is the largest manufacturer of dry-type transformers in North America. Previously FCG facilitated HPS' Distributor Advisory Council meeting.

Burrus & Matthews Hires FCG to conduct "High-Performance Sales Management Coaching" Training Session

Published: 04.27.2017
Burrus & Matthews, Inc. a leading NEMRA rep (Texas, Oklahoma, Louisiana, Mississippi, Arkansas) has retained FCG to conduct a "High-Performance Sales Management Coaching" Training Session with its leadership team in Houston, TX.

Yusen Associates Becomes FCG's 30th NEMRA Rep Client!

Published: 03.28.2017
Yusen Associates provides both supply and lighting & control products for six New England States. Yusen has engaged FCG to conduct its 2017 Confidential Market Research Study with all its Manufacturers and Strategic Customers.

FCG to Facilitate 5th Consecutive Distributor Advisory Council Meeting for Legrand

Published: 03.14.2017
FCG will be facilitating Legrand's 2017 Distributor Advisory Council Meeting during May 1-3 at the Fairmont Copley Plaza Hotel, Boston, MA. This is the 5th consecutive time FCG has been selected to facilitate Legrand's Distributor Advisory Council Meeting. FCG also facilitates Legrand's Rep Advisory Council Meetings.

Werner Electric Supply Retains FCG to Conduct Customer Satisfaction Survey

Published: 02.23.2017
FCG is currently conducting a Customer Satisfaction Survey for Werner Electric Supply.
Werner is an electrical distributor with 11 branch locations in Wisconsin.

Allied Group Sales Hires FCG to Help Create Long-Term Business Strategy

Published: 02.07.2017
Allied Group Sales (AGS) an electrical manufacturers' representative serving Arizona, Las Vegas, New Mexico, and Colorado has become FCG's newest client. We will be conducting AGS' confidential market research and facilitating a 2-day long-term strategy session.

FCG predicts by 2020 Electrical Rep Landscape…

Published: 02.07.2017
The electrical channel is shrinking. Following manufacturer consolidation, distributor consolidation, the next three (3) years will experience accelerated manufacturers’ rep agency consolidation. As a rep this can pose either an opportunity or a threat for you and your agency!!

Burrus & Matthews has hired FCG to conduct a High-Performance Organization Development Assessment

Published: 02.06.2017
Burrus & Matthews (BMI), Irving, TX has hired FCG to conduct a 4-day High-Performance Organization Development Assessment at both Dallas and Houston sales offices. This Assessment will: 1) Develop recommended BMI's “To Be” Organization Design along with written job descriptions describing reporting structure, key responsibilities, and qualifications for all key functions. 2) Recommend which BMI individuals should perform which function.

Farmer Electrical Sales Hires FCG to Conduct High-Performance Organization Development Assessment

Published: 01.30.2017
Farmer Electrical Sales has hired FCG to conduct a High-Performance Organization Development Assessment. This Assessment will: 1) Develop recommended Farmer’s “To Be” Organization Design along with written job descriptions describing reporting structure, key responsibilities, and qualifications for all key functions. 2) Recommend which Farmer individuals should perform which function.

NEMRA Rep -- John Moore and Associates Retains FCG for Business Strategy Creation & Execution

Published: 01.20.2017
NEMRA member, John Moore and Associates (LaVergne, TN), has engaged us to conduct confidential contractor, distributor, end-user and manufacturer market research and facilitate a 2-Day "Rep of the Future" Long-Term Strategy Session.

J.F. Nolan & Associates, (New Berlin, WI) has retained FCG to conduct a 2-Day Organizational Effectiveness Assessment

Published: 01.18.2017
FCG's Newest Client: J.F. Nolan & Associates, (New Berlin, WI) has retained FCG to conduct a 2-Day Organizational Effectiveness Assessment.

FCG Conducts 19th Annual Customer Satisfaction Survey for Consolidated Supply

Published: 01.10.2017
For the 19th consecutive year, FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a plumbing and waterworks distributor with 16 branch locations in the Pacific Northwest (Washington, Oregon & Idaho).

FCG to Facilitate Strategic Planning Session for Elgin B. Robertson, Inc. (EBR)

Published: 11.07.2016
FCG is facilitating a Strategic Planning Session for EBR, a power utility and telecom manufacturer's representative in Texas.

ABCO HVACR Supply Becomes FCG's Newest Client

Published: 10.22.2016
ABCO has retained FCG to conduct a Customer Satisfaction Survey.

ABCO is an HVAC/R distributor that is headquartered out of Long Island City, NY and has 18 branch locations throughout the Northeast.

Dakota Supply Group Has FCG Conduct 6th Annual Customer Satisfaction Survey

Published: 10.15.2016
FCG is currently conducting Dakota Supply Group's Customer Satisfaction Survey for the sixth consecutive year.

Dakota Supply Group is a distributor of electrical, plumbing & HVAC products and has 30+ branches throughout North Dakota, South Dakota, Minnesota, Wisconsin, and Montana.

Behler-Young Hires FCG to Conduct Customer Satisfaction Survey

Published: 09.27.2016
Behler-Young has hired FCG to conduct a Customer Satisfaction Survey.

Behler-Young is an HVAC/R distributor in Michigan with 16 branch locations.

Behler-Young is currently celebrating their 90th year in business.

Yale Electric Supply Hires FCG to Conduct Employee Satisfaction Survey

Published: 09.08.2016
Yale Electric Supply has hired FCG to conduct an Employee Satisfaction Survey.

Yale Electric Supply is a division of USESI and has 9 branch locations in Southeastern Pennsylvania, Northern Delaware, and New Jersey.

USESI Hires FCG to Conduct High-Performance Coaching Training Sessions

Published: 08.30.2016
U.S. Electrical Services (USESI), one of the country's largest electrical components distributors, has hired FCG to conduct High-Performance Coaching Training Sessions with its Electrical Wholesalers & Hampden Zimmerman leadership teams.

FCG Develops NEMRA Manufacturers Rep Report Card

Published: 08.23.2016
We developed the NEMRA Rep Report Card which outlines the 13-Critical Success Factors for a "Rep of the Future". Any rep can utilize this Tool to self evaluate which Critical Success Factors they are performing as a "Rep of the Future" and which critical areas that they still perform as a "Rep of the Past". Likewise manufacturers can effectively evaluate their reps using this Rep Report Card.

Intermountain Wood Products Engages FCG to Conduct High-Performance Coaching Training

Published: 08.09.2016
We are pleased to announce that Intermountain Wood Products in Salt Lake City, Utah has engaged FCG to conduct a series of high-performance coaching training sessions with its management teams.

Swift Electrical Supply Becomes FCG's Newest Client

Published: 08.01.2016
Swift Electrical Supply has retained FCG to conduct a Customer Satisfaction Survey.

Swift has four locations in New York and New Jersey.

Swift is a member of the AD networking group and is consistently ranked in the Top 200 of electrical distributors nationwide.

National Transformer Sales Retains FCG

Published: 06.21.2016
National Transformer Sales (NTS), manufacturers’ representative serving the electric utilities of North Carolina, South Carolina, Virginia, Maryland, Delaware, Alabama, Georgia and the Florida Panhandle has retained FCG for assistance in developing a high-performance organization.

North Coast Electric Has FCG Conduct Its 4th Annual Customer Satisfaction Survey

Published: 06.01.2016
For the fourth consecutive year, FCG is conducting North Coast Electric's Customer Satisfaction Survey.

North Coast is an electrical distributor with 30 branch locations throughout Washington, Oregon, Idaho & Alaska. North Coast is headquartered in Seattle and is a member of Affiliated Distributors.

In addition to conducting North Coast Electric's annual Customer Satisfaction Survey, FCG also facilitated a customer service improvement team at North Coast made up of 12 cross-functional North Coast associates and focused on process improvements. FCG assisted North Coast in designing and implementing a Customer Service Guarantee Program that has successfully helped North Coast differentiate itself from its competition and take market share.

Steiner Electric Becomes FCG's Newest Client

Published: 04.26.2016
Steiner Electric has retained FCG to conduct a Customer Satisfaction Survey.

Steiner Electric is an Illinois-based electrical distributor and is currently celebrating their 100th year in business.

Burrus & Matthews, Inc Selects FCG for Market Research/Business Strategy Creation & Execution

Published: 04.12.2016
Burrus & Matthews, Inc. an electrical manufacturers' rep firm serving the sales territories of Texas, Oklahoma, Arkansas and Louisiana has retained FCG to conduct confidential market research and facilitate a long-term business strategy session.

Eastern Industrial Supplies, Inc. Selects FCG for Customer Satisfaction Research Study & Long-Term Strategy Creation

Published: 03.21.2016
Eastern Industrial Supplies, Inc., a full-line distributor of pipe, valves, fittings, and commercial plumbing products with 16 branch locations in South Carolina, Georgia, Alabama, & Tennessee has selected FCG to conduct its customer satisfaction survey and facilitate its long-term strategy session.

First Supply Retains FCG to Conduct Customer Satisfaction Survey

Published: 03.06.2016
First Supply, a plumbing & HVAC distributor in the upper Midwest, recently retained FCG to conduct a Customer Satisfaction Survey. This is the 2nd customer survey that FCG has conducted for First Supply.

First Supply is headquartered in Madison, WI and has 30 branch locations throughout Wisconsin, Minnesota, Iowa & Illinois.

First Supply is a family-owned company and is a member of Affiliated Distributors.

AIM Networking Group Retains FCG to Facilitate their Next Meeting

Published: 02.24.2016
AIM Networking Group, made up of 12 top electrical manufacturers' reps throughout the United States has retained FCG to facilitate their upcoming networking group meeting.

Farmer Electrical Sales Retains FCG for Market Research & Long-Term Business Strategy

Published: 02.16.2016
Farmer Electrical Sales, Inc., a manufacturers' representative out of Greensboro, North Carolina has retained FCG to conduct confidential customer and manufacturer market research and facilitate a long-term business strategy session with its management team.

NEMRA 2015 "Rep of the Future" Research Report Now Available

Published: 01.26.2016
Our 60 page "Rep of the Future" white paper, which our firm authored is based on our personal interviews with over 100 electrical manufacturers' representatives, manufacturers, and distributors. Additionally, our firm received digital survey input from 810 manufacturers, representatives, distributors, contractors, and specifying engineers.

Pollart Electrical Sales Selects FCG to Help Create Long-Term Business Strategy

Published: 01.14.2016
Pollart Electrical Sales Inc., an electrical supply & lighting manufacturers' representative serving Eastern Pennsylvania, Southern New Jersey, and Delaware has selected FCG to conduct market research and facilitate its long-term business strategy.

EERA Selects FCG to Conduct Performance Analysis Report

Published: 01.11.2016
EERA, the Electrical Equipment Representatives Association, has selected FCG to conduct a Performance Analysis Report study for its association members.

EERA's members will confidentially submit their financial and operational data to FCG. FCG will then benchmark the results and provide personalized reports to all participating firms, comparing their performance against industry averages.

FCG has conducted similar Performance Analysis Report Studies for other associations (NEMRA and IMR) in the past.

FCG Completes NEMRA 2015 Rep of the Future Market Research Study

Published: 01.04.2016
FCG recently completed conducting the 2015 Rep of the Future Market Research Study for NEMRA, the National Electrical Manufacturers' Representative Association.

Go to the Resources section of our website to view the full report.

This market research study focused on the future of independent rep agencies in the electrical distribution channel, and was a follow-up to the initial study completed by FCG in 2009.

CFM Equipment Distributors Hires FCG to Conduct Customer Satisfaction Survey

Published: 11.16.2015
CFM Equipment Distributors has hired FCG to conduct a Customer Satisfaction Survey.

CFM Equipment Distributors is an HVAC distributor located in Sacramento, CA.

FCG Conducts Employee Satisfaction Survey for Becker Electric Supply

Published: 11.02.2015
After hiring FCG to conduct a Customer Satisfaction Survey in 2014, Becker Electric Supply asked FCG to conduct an Employee Satisfaction Survey for their company in 2015.

Becker Electric Supply is an electrical distributor located in Ohio and Indiana.

Becker Electric Supply's CEO, Tom Becker, and President, Dave Adkinson, provided FCG with the following testimonial:

"We decided to do a Customer Survey this past Fall and chose the Farmington Consulting Group to assist us. TJ O’Connor and Farmington did an excellent job in preparing the survey, guiding us in our selection of customers to send the survey to, reporting the results and helping us to better understand the results. Thanks to this effort, we think we have a much better grasp of which service areas present improvement opportunities for us, as well as how to prioritize them. We are currently working on ways to improve our performance, and look forward to doing the survey again in about a year to see if our customers think we have hit the target. The Survey has proven to be a very powerful, informative tool for our management team to use to guide them in their efforts to continuously improve our company"

Coburn Supply Becomes FCG's Newest Client

Published: 10.04.2015
Coburn Supply has retained FCG to conduct a Customer Satisfaction Survey.

Coburn Supply is a distributor of plumbing, HVAC, waterworks, & electrical products with locations in Louisiana, Mississippi, and Texas.

FCG Conducts Customer & Employee Survey for Intermountain Wood Products

Published: 10.01.2015
FCG is currently conducting both a Customer Satisfaction Survey and an Employee Satisfaction Survey for Intermountain Wood Products.

Intermountain Wood Products is a distributor of building materials and millwork products with locations in Utah, Idaho, Montana, Washington, Colorado, Nebraska, and Kansas.

NEMRA Launches New Rep Of The Future Study with FCG

Published: 09.01.2015
The National Electrical Manufacturers Representatives Association (NEMRA) is launching a new “Rep of the Future” research study. The Farmington Consulting Group, authors of the first ROTF study released in 2010, have been commissioned by NEMRA to produce the new research. The “Rep of the Future” project is intended to educate NEMRA members, both representative firms and manufacturers, about the changing electrical channel environment, identify future business scenarios, and suggest actions they can implement to enhance the viability of their businesses. The study will be conducted over the next four months with the results presented in a special forum at the NEMRA16 Annual Conference in Dallas on February 3, 2016.

“We are pleased to have Tom and TJ O’Connor of Farmington Consulting Group conduct the follow up research to our very successful 2010 study. The results from their original work have been used extensively in developing our program and service initiatives for our members over the past five years, said Ken Hooper, President of NEMRA. “We anticipate that the new study will be equally as informative and provide reps and manufacturers with a valuable updated baseline for continuous improvement.”

FCG Conducts E-Commerce Market Research Study for Etna Supply

Published: 07.30.2015
In an effort to obtain feedback from its customer regarding E-Commerce and online ordering, Etna Supply asked FCG to conduct a Market Research Study on the topic with Etna's customers.

Etna Supply is a distributor of plumbing, PVF, waterworks, HVAC, & fire protection products in Michigan.

For this market research study, FCG sent out an online survey to several thousand of Etna Supply's customers and followed it up by interviewing over 30 of its customers over the phone.

Some of the areas FCG broached with Etna's customers included their current and future spend through online ordering systems, as well as their experience utilizing Etna's website and competitor's websites.

In today's ever changing business environment, more and more distributors are investing in improving their websites and online stores. Etna Supply has taken it a step further by obtaining their customer's input on the subject through FCG's third-party administered market research study.

Electrical Products of Oklahoma Selects FCG as its Business Strategy Partner

Published: 06.29.2015
Electrical Products of Oklahoma selects FCG as its Business Strategy Partner conducting confidential market research with its manufacturers and customers and facilitating a 2-day strategy session. Electrical Products of Oklahoma is an electrical channel manufacturers' representative with sales offices in Oklahoma City and Tulsa. Electrical Products of Oklahoma reps Eaton, Southwire, Western Tube & Conduit, Midwest Electric, Broan, Selecta, Picoma, Lenox, and NSI.

Wabash Electric Hires FCG to Facilitate Strategic Planning Session & Conduct Customer Survey

Published: 06.29.2015
Wabash Electric has hired FCG to facilitate a 2-Day Long-Term Strategic Planning Session. FCG will also be conducting a Customer Satisfaction Survey for Wabash Electric.

Wabash Electric is an electrical distributor in Northern Indiana that specializes in the industrial market.

Wabash Electric has six branch locations, is a Rockwell (Allen-Bradley) distributor, and is a member of the IMARK marketing group.

Lyle W. Williams Co. Retains FCG for Long-Term Strategic Planning

Published: 05.02.2015
Lyle W. Williams Co, an electrical manufacturers' representative serving Utah, Idaho, Nevada, Wyoming, and Montana has retained FCG to conduct market research and facilitate a long-term strategic session.

Tom O'Connor Retained to Conduct COO Search for Granite City Electric Supply

Published: 04.23.2015
Granite City Electric Supply, ranked as the 51st larget electrical distributor, is seeking an experienced electrical channel Chief Operating Officer to assist the President in executing company growth strategy to achieve $250mm in sales revenue. COO will oversee business intelligence/information technology, purchasing, inventory management, operations/ distribution management, and facilities management. Please email your interest in complete confidence to Tom O’Connor at tomoconnor@fcgltd.com or call Tom at 860-614-2631.

DataComm Electronics Retains FCG to Develop Long-Term Business Strategy

Published: 04.17.2015
DataComm Electronics, pioneering innovative solutions for structured wiring, has retained FCG to conduct market research and facilitate a long-term strategy session.

Tom O'Connor to Facilitate Hammond Power Solutions Distributor Advisory Council Meeting

Published: 04.16.2015
Hammond Power Solutions, industry leader in magnetic transformer design and manufacturing, has retained Tom O’Connor, FCG to facilitate their Distributor Advisory Council meeting.

Wiseway Supply Retains FCG to Conduct Customer Satisfaction Survey

Published: 02.18.2015
FCG is currently conducting a Customer Satisfaction Survey for Wiseway Supply.

Wiseway Supply is a distributor of electrical and plumbing products, with six branch locations in Northern Kentucky and Southwest Ohio.

This is the fifth Customer Satisfaction Survey that FCG has conducted for Wiseway Supply.

John Cain, President of Wiseway Supply, wrote FCG the following testimonial:
"Tom and TJ O'Connor have worked for my company, Wiseway Supply, several times over the years. I have used them for internal and external surveys, strategic planning, and customer and employee satisfaction. I highly recommend Farmington Consulting Group. They will make any company better."

Bridgeport Fittings Retains Tom O'Connor, FCG to Facilitate its Rep Advisory Council Meeting

Published: 02.04.2015
Bridgeport Fittings has retained Tom O'Connor, FCG to facilitate its upcoming Rep Advisory Council Meeting.

LEGRAND NA RETAINS TOM O'CONNOR, FCG TO FACILITATE ITS DISTRIBUTOR ADVISORY COUNCIL

Published: 02.02.2015
Legrand NA, with Pass & Seymour, Wiremold, Cablofil and other brands, has retained Tom O'Connor to facilitate its upcoming Distributor Advisory Council Meeting.

Flynn & Reynolds Selects FCG to Facilitate Long-Term Strategy Session

Published: 01.23.2015
Flynn & Reynolds, Tewksbury, MA a manufacturer’s representative specializing in
electrical and heating/ventilating products serving the New England marketplace has selected FCG to conduct market research and facilitate a two-day strategy session.

Springfield Electric Selects Tom O'Connor to Facilitate its Customer Advisory Council for 2nd Consecutive Year

Published: 12.17.2014
Since 1995, Springfield Electric has hosted an annual Customer Advisory Council, where customers of all types and sizes are asked to evaluate Springfield Electric's performance and help them chart a course of improved products and services that will offer additional opportunities for success. Over the course of 1 1/2 days customer share their observations of the electrical channel, benchmark with other non-competing companies, hear best-practices, discuss issues impacting their business, and review services that could lead to improved organizational productivity. Tom O'Connor of FCG is facilitated this year's Customer Advisory Council for the second consecutive year.

Interstate Electric Supply Retains FCG to Conduct Customer Satisfaction Survey

Published: 12.05.2014
FCG just recently completed conducting a Customer Satisfaction Survey for Interstate Electric Supply (IES).

Interstate Electric Supply is headquartered in Boise, Idaho and has six branch locations in Southwestern Idaho.

Becker Electric Supply Becomes FCG's Newest Client

Published: 11.09.2014
Becker Electric Supply has hired FCG to Conduct a Customer Satisfaction Survey.

Becker Electric Supply is an electrical distributor with ten branches located throughout Ohio and Eastern Indiana.

Becker Electric Supply is headquartered in Dayton, OH and is a member of the Affiliated Distributors marketing group.

Bridgeport Fittings Calls On FCG for Distributor Brand Preference Market Research Study

Published: 11.04.2014
Bridgeport Fittings has hired FCG for a Distributor Brand Preference Market Research Study. This market research study will objectively determine:
1. Why electrical distributors favor specific types of fittings, clamps, hangers, etc..
2. What specific actions Bridgeport should take to gain greater market share.

Gorin-Hopper-McCoy, Gorin-Cockrell-McCoy, & Gorin-Cockrell-White Retains FCG

Published: 11.04.2014
Gorin-Hopper-McCoy, Gorin-Cockrell-McCoy, & Gorin-Cockrell-White, electrical manufacturers' representatives serving Georgia, Florida, Alabama, Tennessee, and Mississippi has retained FCG to conduct market research and facilitate long-term strategy session.

A.L Pickens Co., Inc. Selects FCG for Long-Term Strategy Assistance

Published: 11.04.2014
A.L Pickens Co., Inc., a manufacturers' representative in Kentucky and Indiana has selected FCG to conduct market research and facilitate their long-term strategy session.

Tom O'Connor is a Panel Member at Atkore Leadership Conference on November 3, 2014

Published: 11.03.2014
Tom O'Connor, FCG is a "Leadership by Design" Panel Member during Atkore's Annual Business Conference on November 3, 2014 in Chicago, IL.

K/E Electric Supply Hires FCG to Conduct Customer Market Research

Published: 10.15.2014
K/E Electric Supply is an electrical distributor headquartered in Mount Clemons, MI.
K/E has four branch locations in Southeastern Michigan and is a member of the IMARK marketing group.

Dakota Supply Group Has FCG Conduct 5th Annual Customer Satisfaction Survey

Published: 10.01.2014
FCG is currently conducting Dakota Supply Group's Customer Satisfaction Survey for the fifth consecutive year.

Dakota Supply Group is a distributor of electrical, plumbing & HVAC products and has 30+ branches throughout North Dakota, South Dakota, Minnesota, Wisconsin, and Montana.

Mountain Supply Retains FCG to Conduct Market Research and Facilitate Long-Term Business Strategy Session

Published: 09.30.2014
For the second consecutive year, Mountain Supply has retained FCG to conduct confidential market research with its customers and suppliers and to facilitate a long-term planning session. Mountain Supply is a 3-branch location, Montana based wholesaler-distributor of water supplies, including pumps, water systems, fixtures, irrigation systems, pipes and fittings, and other plumbing supplies.

DW Distribution Retains FCG to Facilitate its 4th Consecutive Annual Strategic Planning Session

Published: 09.29.2014
DW Distribution has retained FCG to facilitate its 4th consecutive, annual 2-Day Strategic Planning Session during November 2014. FCG also recently conducted a Customer Satisfaction Survey and an Employee Satisfaction Survey for DW Distribution.

DW Distribution is a two-step wholesale distributor of Building Materials and Millwork Products serving Texas, Oklahoma, Arkansas, Louisiana, and New Mexico markets. DW's Millwork Distribution Center is located in DeSoto, Texas. DW's Building Material Branches are located in DeSoto, Round Rock and Greenville, Texas.

Intermountain Wood Products Selects FCG for Business Strategy Consulting Project

Published: 09.26.2014
Intermountain Wood Products which distributes industrial wood products for cabinet, casework, millwork, and flooring industries has selected FCG to conduct market research and facilitate a 3-day long-term strategy session. Intermountain Wood Products distributes its products through 14 distribution centers including Grand Junction, Colorado; Boise, Idaho; Idaho Falls, Idaho; Wichita, Kansas; Bozeman, Montana; Billings, Montana; Missoula, Montana; Omaha, Nebraska; St. George, Utah; Salt Lake City, Utah; and Spokane, Washington.

Lester Sales Co. Retains FCG to Provide Long-Term Business Strategy Consulting

Published: 09.08.2014
Lester Sales Co., a leading electrical manufacturers' representative serving Indiana, Ohio, and Kentucky has retained FCG to conduct market research and facilitate a long-term strategic planning session.

Legrand NA Retains Tom O'Connor, FCG to Facilitate its Rep Advisory Council

Published: 09.05.2014
Legrand NA, with Pass & Seymour, Wiremold, Cablofil and other brands, has retained Tom O'Connor to facilitate its upcoming Rep Advisory Council Meeting.

FCG Conducts 5th Annual Customer Survey for Etna Supply

Published: 08.25.2014
FCG is currently conducting a Customer Satisfaction Survey for Etna Supply, a Michigan-based plumbing and waterworks distributor.

Sea Changes in the Electrical Channel Research Continues -- Manufacturer Consolidation

Published: 07.21.2014
We are continuing our Electrical Channel research and are once again asking for your help. As with our previous “Sea Changes…” research work, we will send you our summary research report if you complete this brief online survey.

Here is our FCG online survey link: http://edchannel.surveyconsole.com

Many thanks for your help!

Robertson Heating Supply Hires FCG to Conduct Customer Market Research

Published: 07.03.2014
Robertson Heating Supply is a plumbing and HVAC distributor headquartered in Alliance, OH. Robertson's has 30+ branch locations throughout Ohio, Michigan, and Western Pennsylvania.

Houston Wire & Cable Company Retains FCG

Published: 05.30.2014
Houston Wire & Cable Company, one of the largest distributors of electrical wire and cable in the U.S. industrial distribution market, has retained FCG to help them with their long-term business strategy.

Hill Country Electric Supply Becomes FCG's Newest Client

Published: 05.01.2014
Hill Country Electric Supply has hired FCG to Conduct a Customer Satisfaction Survey.

Hill Country Electric Supply is an electrical distributor with nine branches located throughout Central & South Texas.

Hill Country Electric Supply is headquartered in Austin, TX and is a member of the IMARK Buying Group.

North Coast Electric Has FCG Conduct Its 3rd Annual Customer Satisfaction Survey

Published: 04.21.2014
For the third consecutive year, FCG is conducting North Coast Electric's Customer Satisfaction Survey.

North Coast is an electrical distributor with 30 branch locations throughout Washington, Oregon, Idaho & Alaska. North Coast is headquartered in Seattle and is a member of Affiliated Distributors.

In addition to conducting North Coast Electric's annual Customer Satisfaction Survey, FCG also facilitates a customer service improvement team at North Coast that is made up of 12 cross-functional North Coast associates and is focused on process improvements. FCG assisted North Coast in designing and implement a Customer Service Guarantee Program that has successfully helped North Coast differentiate itself from its competition and take market share.

North Coast Electric's President, Mike Miller, states:

""

North Coast Electric's COO, Rick Bumpus, states:

""

First Supply Retains FCG to Conduct Customer Satisfaction Survey

Published: 04.10.2014
First Supply, a plumbing & HVAC distributor in the upper Midwest, recently retained FCG to conduct a Customer Satisfaction Survey.

First Supply is headquartered in Madison, WI and has 28 branch locations throughout Wisconsin, Minnesota, Iowa & Illinois.

First Supply is a family-owned company and is a member of Affiliated Distributors.

Rampart Supply Hires FCG to Conduct Customer Satisfaction Survey

Published: 04.01.2014
Rampart Supply, a plumbing distributor in Colorado, has hired FCG to conduct a Customer Satisfaction Survey.

Rampart Supply is headquartered in Colorado Springs and also has branch locations in Denver & Pueblo, CO.

Rampart Supply is a member of the WIT Buying Group.

Intermatic Selects FCG to Facilitate Rep Advisory Council Meeting

Published: 03.28.2014
Intermatic, a leading manufacturer in energy management solutions, has selected FCG to facilitate its Rep Advisory Council meeting.

United Electrical Sales Hires FCG to Conduct Market Research & Facilitate Long-Term Strategy Session

Published: 03.28.2014
United Electrical Sales, (UES) a leading electrical manufacturers' representative serving Florida & Alabama has retained FCG to conduct confidential market research and facilitate a long-term strategy session.

FCG Conducts Customer Satisfaction Survey for Air Engineers

Published: 03.13.2014
FCG is currently conducting a Customer Satisfaction Survey for Air Engineers, an HVAC distributor in Alabama.

Air Engineers distributes Trane products and has branch locations in Birmingham, Mobile, Huntsville & Auburn.

Metropolitan Pipe & Supply Hires FCG to Conduct Customer Satisfaction Survey

Published: 03.07.2014
Metropolitan Pipe & Supply (Cambridge, MA) has hired FCG to conduct a Customer Satisfaction Survey.

Met Pipe is located in Cambridge, MA and is a distributor of plumbing, heating, and industrial supplies.

Met Pipe is a member of the Embassy Buying Group.

Apex Electrical Sales Retains FCG for Long-Term Business Strategy

Published: 03.06.2014
Apex Electrical Sales, an electrical manufacturers' representative in Phoenix, AZ has retained FCG to conduct market research and facilitate a long-term strategy session.

Legrand NA Retains FCG for "Sea Changes in the Electrical Channel" Strategy Session

Published: 02.26.2014
Legrand NA, with Pass & Seymour, Wiremold, Cablofil and other brands, has retained Tom O'Connor to facilitate a strategy session on "Sea Changes In The Electrical Channel" with their sales leadership team. This strategy session is based on FCG's recent research study focused on:
1. Technology: ED Channel Wiring Itself a New Nervous System
2. Multi-Generational Workforce: Talent is Wired Differently
3. Electrical Distributors: Consolidation, Another Roll-Up, & Standing Up to Amazon & Hybrid Distributors
4. Electrical Manufacturers: Globalization, Consolidation & Alternate Channels
5. Electrical Manufacturers’ Reps: 30% Become Extinct, 30% Are New Entrants

Unity Electrical Sales Selects FCG to Develop High Performance Organization Development Assessment

Published: 02.13.2014
Unity Electrical Sales, a Manufacturers’ Representative firm serving the western Pennsylvania and West Virginia markets has retained FCG to conduct a two-day High Performance Organization Development Assessment.

Industry Date Exchange Association (IDEA) Selects FCG to Conduct ROI Study

Published: 02.12.2014
Industry Date Exchange Association (IDEA) selects FCG to conduct an ROI Study based upon manufacturer's usage of their IDW Analytics Tool. FCG will conduct onsite visits at each manufacturer research participant to quantify sales increases and transaction cost reductions that generate an ROI based upon usage of the IDW Analytics Tool.

A.A. MacPherson Co. Retains FCG to Create & Execute Long-Term Business Strategy

Published: 02.11.2014
A.A. MacPherson Co., an electrical manufacturers' representative covering all six New England States has retained FCG to help them create & execute long-term business strategy.

Springfield Electric Selects Tom O'Connor to Facilitate its Customer Advisory Council

Published: 02.10.2014
Since 1995, Springfield Electric has hosted an annual Customer Advisory Council, where customers of all types and sizes are asked to evaluate Springfield Electric's performance and help them chart a course of improved products and services that will offer additional opportunities for success. Over the course of 1 1/2 days customer share their observations of the electrical channel, benchmark with other non-competing companies, hear best-practices, discuss issues impacting their business, and review services that could lead to improved organizational productivity. Tom O'Connor of FCG is facilitated this year's Customer Advisory Council.

Atkore International Retains FCG to conduct Strategy Session on "Sea Changes in the Electrical Channel".

Published: 02.09.2014
Atkore International, with Allied Tube & Conduit, AFC, Cope, Ridgeline Pipe, and other brands, has retained Tom O'Connor to facilitate a strategy session on "Sea Changes In The Electrical Distribution Channel". This strategy session is based on FCG's recent research study focused on:
1. Technology: ED Channel Wiring Itself a New Nervous System
2. Multi-Generational Workforce: Talent is Wired Differently
3. Electrical Distributors: Consolidation, Another Roll-Up, & Standing Up to Amazon & Hybrid Distributors
4. Electrical Manufacturers: Globalization, Consolidation & Alternate Channels
5. Electrical Manufacturers’ Reps: 30% Become Extinct, 30% Are New Entrants

Granite Electrical Supply Becomes FCG's Newest Client

Published: 01.30.2014
Granite Electrical Supply (Sacramento, CA) has hired FCG to conduct its 2014 Customer Satisfaction Survey.

HVAC Supply Hires FCG to Conduct Customer Satisfaction Survey

Published: 01.20.2014
HVAC Supply (Denver, CO) has hired FCG to conduct its 2014 Customer Satisfaction Survey.

Thomas & Betts Retains FCG to Facilitate Strategy Session

Published: 01.10.2014
Thomas & Betts has retained Tom O'Connor to facilitate a strategy session on "Sea Changes In The Electrical Distribution Channel". This strategy session is based on FCG's recent research study focused on:
1. Technology: ED Channel Wiring Itself a New Nervous System
2. Multi-Generational Workforce: Talent is Wired Differently
3. Electrical Distributors: Consolidation, Another Roll-Up, & Standing Up to Amazon & Hybrid Distributors
4. Electrical Manufacturers: Globalization, Consolidation & Alternate Channels
5. Electrical Manufacturers’ Reps: 30% Become Extinct, 30% Are New Entrants

Healy Mattos and MWE Retain FCG to Facilitate Strategic Planning Sessions

Published: 01.08.2014
Two manufacturers' representative firms specializing in the electrical distribution channel -- Healy Mattos (Hayward, CA) and MWE (Kansas City, MO) have retained FCG to conduct market research and facilitate 2-day long-term business strategy sessions.

FCG publishes “Sea Changes In The Electrical Distribution Channel” research study.

Published: 12.20.2013
FCG interviewed 72 ED channel thought leaders with 63 electrical distributors, manufacturers, and manufacturers' representatives and have developed five (5) significant major macro-trends that will occur over the next five years:
1. Technology: ED Channel Wiring Itself a New Nervous System
2. Multi-Generational Workforce: Future Talent is Wired Differently
3. Electrical Distributors: Consolidation, Another Rollup, and Hybrid Distributors
4. Electrical Manufacturers: Globalization, Consolidation & Alternate Channels
5. Electrical Manufacturers’ Representatives: 30% Become Extinct, 30% Are New Entrants

Electric Supply of Tampa has FCG Conduct its Customer Satisfaction Survey for the 13th Consecutive Year

Published: 12.02.2013
For the 13th straight year, Electric Supply of Tampa is having FCG conduct its annual Customer Satisfaction Survey Study.

Consolidated Supply retains FCG to conduct its 16th consecutive annual Customer Satisfaction Survey

Published: 11.30.2013
For the 16th consecutive year, Consolidated Supply (Tigard, OR) has selected FCG to conduct its annual Customer Satisfaction Survey.

FCG Conducts Dakota Supply Group's Fourth Annual Customer Satisfaction Survey

Published: 11.18.2013
Dakota Supply Group (DSG) is having FCG conduct its 2013 Customer Satisfaction Survey.

Leff Electric Has FCG Conduct Customer Satisfaction Survey

Published: 11.11.2013
Leff Electric, a Cleveland-based electrical distributor, is having FCG conduct its 2013 Customer Satisfaction Survey.

Telemecanique Sensors Retains FCG for Long-Term Business Strategy Assistance

Published: 11.07.2013
Telemecanique Sensors, a division of Schneider Electric has retained FCG to conduct market research and facilitate a long-term strategy session.

Colonial Electric Retains FCG to Conduct Vendor Satisfaction Surveys and Facilitate Long-Term Strategy Session

Published: 11.04.2013
Colonial Electric Supply with over 300 employees, 40 delivery vehicles on the road, and over a dozen branch locations in four states has retained FCG to conduct vendor satisfaction research and facilitate a long-term strategy session.

MANA Board of Directors Selects FCG to Faciliate Long-Term Strategy Session

Published: 10.31.2013
Manufacturers' Agents National Association (MANA) Board of Directors selected Tom O'Connor of FCG to facilitate its 2014 Long-Term Strategy Session during March in Chicago.

Dominion Electric Supply Hires FCG to Conduct Customer Satisfaction Market Research

Published: 10.28.2013
Dominion Electric Supply has hired FCG to conduct Customer Satisfaction Market Research.

Mountain Supply Co Retains FCG to Conduct Market Research & Facilitate Its Long-Term Growth Strategy

Published: 10.15.2013
Mountain Supply a Montana based, locally owned and operated distributor of water supplies with branch locations in Missoula, Bozeman, and Billings has retained FCG to conduct market research and facilitate its long-term growth strategy. Mountain Supply provides a full range of supplies, including pumps, water systems, fixtures, irrigation systems, pipes and fittings, and other plumbing supplies.

FCG Picks Up a New Client in Butcher Distributors, a Louisiana/Mississippi Based HVAC Distributor

Published: 09.18.2013
FCG has picked up a new client in Butcher Distributors, an HVAC distributor headquartered in New Orleans, Louisiana.

K&M Electric Supply calls on FCG to facilitate a Strategic Planning Session

Published: 09.14.2013
FCG is facilitating a Long Term Strategic Planning Session for K&M Electric Supply (Riviera Beach, FL).

DW Distribution Inc. Retains FCG to Conduct 2013 Customer Satisfaction Survey

Published: 09.09.2013
DW Distribution Inc. has retained FCG to conduct its 2013 Customer Satisfaction Survey. This is the second annual customer survey that FCG has conducted for DW Distribution.

Blazer Electric Supply Becomes FCG's Newest Client

Published: 08.12.2013
Blazer Electric Supply has hired FCG to conduct its 2013 Customer Satisfaction Survey.

Pass & Seymour/Legrand hires FCG to conduct “Ease of Doing Business” Market Research Study

Published: 07.25.2013
Pass & Seymour/Legrand has retained FCG to conduct an “Ease of Doing Business” market research telephone survey with electrical distributors and electrical contractors. Pass & Seymour/Legrand’s current “Ease of Doing Business” customer service model is a core competency that gives them a competitive advantage. Pass & Seymour is considering the expansion of this customer service model in the ED Channel. FCG research will Identify and quantify opportunities for expanding Pass & Seymour’s “Ease of Doing Business” customer service model.

Mid-City Supply Calls On FCG to Conduct its Customer Satisfaction Survey

Published: 07.02.2013
Mid-City Supply has called on FCG to conduct its 2013 Customer Satisfaction Survey. Mid-City Supply is a Plumbing & HVAC Distributor headquartered in Elkhart, Indiana with six branch locations. This is the fourth Customer Satisfaction Survey that FCG has conducted for Mid-City Supply.

FCG Moves to New Offices

Published: 05.31.2013
FCG has moved to a new office at 321 Main Street, Farmington, CT 06032. Our new office number is 860-678-4402.

NEMRA & Electrical Wholesaling Magazine select FCG to conduct “Electrical Distribution Channel of the Future” Research Study

Published: 05.24.2013
FCG is very excited to announce a joint research project with Electrical Wholesaling magazine and NEMRA titled: “Electrical Distribution Channel of the Future”.

North Coast Electric Has FCG Conduct Customer Satisfaction Survey

Published: 04.11.2013
North Coast Electric, a 30-branch location electrical distributor in Washington, Oregon, Idaho, & Alaska, is having FCG conduct its 2013 Customer Satisfaction Survey.

One Source Associates Retains FCG to Facilitate Long-Term Strategy Session

Published: 03.28.2013
One Source Associates, an electrical manufacturers' representative in the Baltimore, Washington, and Virginia market areas has retained FCG to conduct a market research study with their manufacturers and electrical distributors and also facilitate a 2-day "Rep of the Future" Long Term Strategy session during June 2013.

National Association of Chemical Distributors (NACD) Selects Tom O'Connor as Keynote Speaker

Published: 02.28.2013
NACD selects Tom O'Connor to speak at their Northeasteast Region meeting in Baltimore, MD during Spetember 24-25, 2013. Tom O'Connor is NAW best selling author of "Strategic Planning for Distributors: Execution Isn't Everything - It's the Only Thing" which will encompass Tom's 2-hour presentation.

FCG Conducts Customer Satisfaction Survey for Mayer Electric

Published: 02.18.2013
Mayer Electric - a 50+ branch location electrical distributor in Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, & Virginia - has retained FCG to conduct its 2013 Customer Satisfaction Survey Benchmarking Study.

Tom O'Connor will be the Manufacturer Annual Forum Panel Moderator on "Making Money with Data" at the NAED Annual Meeting

Published: 02.15.2013
Tom O'Connor will be the Manufacturer Annual Forum Panel Moderator on "Making Money with Data" at the NAED Annual Meeting in Boston on May 6 from 9:45am - 11:15am. While product data presents many challenges to the electrical industry, it also represents significant opportunity. Making a business case for consistently managed, standardized and synchronized data is the focus of this year's Forum. A panel of outspoken industry leaders will discuss the expected return on data management investment - in sales growth, cost reduction and brand building.

Association for High Technology Distribution (AHTD) Selects Tom O'Connor as Keynote Speaker

Published: 02.01.2013
Association for High Technology Distribution (AHTD) Selects Tom O'Connor as Keynote Speaker for their Fall Meeting in Nasville, TN on October 24, 2013. The speaking topic is
"Strategic Planning for Distributors: Execution Isn’t Everything—It’s the Only Thing!" which is the first strategy book written specifically for wholesaler-distributors and it has had a constant spot on National Association of Wholesaler-Distributor’s Top 10 Best-Seller List.

NAW Best-Selling Author and Consultant Tom O'Connor Selected as Keynote Speaker at Annual Wholesale/Distribution Seminar

Published: 01.31.2013
NAW best-selling author and consultant Tom O'Connor will discuss strategic planning for distributors at Barnes Dennig's Annual Wholesale/Distribution Seminar on September 17, 2013 at the Cintas Center of Xavier University, Cincinnati, Ohio.

American Supply Association (ASA) Selects Tom O'Connor as Keynote Speaker for Annual Convention

Published: 01.31.2013
ASA has selected Tom O'Connor to conduct a 90-minute session titled: "Strategic Planning for ASA Distributors & Manufacturers: Execution Isn’t Everything – It’s the Only Thing!" on Wednesday, October 2, 2013 during ASA's annual convention in Washington, DC.

"Strategic Planning for Distributors: Execution Isn’t Everything—It’s the Only
Thing!" is the first strategy book written specifically for wholesaler-distributors and it has
had a constant spot on National Association of Wholesaler-Distributor’s Top 10 Best-Sellers List

Bill Casey Electric Sales Selects FCG as Strategic Planning Partner

Published: 01.18.2013
Bill Casey Electric Sales, an electrical manufacturers' representative covering IL, IN, KY, WI, MI, IA, and NE has retained FCG to conduct a strategic planning session.

Legrand Retains FCG to conduct a Sales Organization Effectiveness Research Study

Published: 01.18.2013
Legrand North America (LNA) Electrical Wiring Systems (EWS) Division retains FCG to conduct a Sales Organization Effectiveness research study.

Ridgeline Pipe Manufacturing Retains FCG

Published: 12.10.2012
Ridgeline Pipe Manufacturing (Eugene, OR) a manufacturer of PVC pipe, elbows, sweeps, and fittings, has retained FCG to help them with their long-term business strategy starting in January 2013.

DW Distribution Inc. Retains Tom O'Connor to Facilitate 2nd Consecutive Annual Long-Term Strategy Session

Published: 12.07.2012
DW Distribution Retains Tom O'Connor to Facilitate 2nd Consecutive Annual Long-Term Strategy Session.

Electric Supply Inc Retains Tom O'Connor to Facilitate Strategy Session

Published: 12.07.2012
Electric Supply Inc retained Tom O'Connor of FCG to facilitate an offsite strategy session with ESI's executive leadership team during March 2013.

Electric Supply Inc. of Tampa has FCG Conduct its Customer Satisfaction Survey for the 12th Consecutive Year

Published: 11.08.2012
For the 12th straight year, Electric Supply Inc of Tampa is having FCG conduct its annual Customer Satisfaction Survey Study.

Consolidated Supply Co. retains FCG to conduct its 15th consecutive annual Customer Satisfaction Survey

Published: 11.02.2012
For the 15th consecutive year, Consolidated Supply Co. (CSCO) has selected FCG to conduct its annual Customer Satisfaction Survey.

FCG Conducts Customer Survey for DW Distribution

Published: 10.31.2012
FCG is conducting a Customer Satisfaction Survey for DW Distribution.

ILSCO Retains FCG to Facilitate Rep Advisory Council Meeting

Published: 10.29.2012
ILSCO, an electrical manufacturer of connectors and terminating devices has retained FCG to facilitate their annual rep advisory council meeting.

Lester Sales Company Retains FCG to Facilitate Long-Term Strategy Session

Published: 10.26.2012
Lester Sales Company, an electrical manufacturers' representative covering Indiana, Ohio, and Kentucky has retained FCG to conduct market research with strategic manufacturers and distributors and facilitate a 2-day long-term strategy session.

Fromm Electric Supply Becomes FCG's Newest Client

Published: 09.01.2012
Fromm Electric Supply has hired FCG to conduct its 2012 Customer Satisfaction Survey.

ILSCO Selects FCG Again for Market Research Study/Long-Term Strategy Facilitator

Published: 08.10.2012
ILSCO, an electrical manufacturer of connectors and terminating devices has retained FCG to conduct a second consectuive market research study of their wholesale/distribution and OEM markets segments and facilitate a second long-term strategy session.

Cablofil/Legrand Retains FCG to Conduct Distributor Market Research

Published: 08.01.2012
Cablofil, a manufacturer of wire basket and ladder cable trays, has retained FCG to conduct their second consecutive electrical distributor market research study.

NEMRA selects FCG to conduct research study to understand CRM systems

Published: 07.20.2012
The National Electrical Manufacturers Representative Association (NEMRA) and its affiliate the NEMRA Manufacturers Group (NMG) selects FCG to undertake a research study to better understand the current use of Customer Relationshipo Management (CRM) systems within the electrical distribution industry.

Legrand North America Selects Tom O'Connor to Facilitate their upcoming Distributor Advisory Council Meeting.

Published: 06.21.2012
Legrand North America, a leading provider of products and systems for electrical installations and information networks, selected Tom O'Connor of FCG to facilitate their upcoming Bi-Annual Distributor Advisory Council meeting during September 11 – 13th at the Silverado Resort, Napa, California. This Distributor Advisory Council meeting will cover the following well-known Legrand brands -- Wiremold, Pass & Seymour, and Cablofil.

Leff Electric Asks FCG to Facilitate "Deliver On the Promise" Team

Published: 06.11.2012
FCG's TJ O'Connor is facilitating a cross-functional customer service improvement team for Leff Electric.

FCG Facilitates Dakota Supply Group's "Deliver on the Promise" Team

Published: 06.01.2012
Dakota Supply Group (DSG), a 20 branch location electrical, plumbing, & hvac distributor in North Dakota, South Dakota & Minnesota, has retained TJ O'Connor & Tom O'Connor from FCG to faciliate a cross-functional customer service improvement team called the "Deliver On the Promise" Team.

Best-In-Class Rep Advisory Councils

Published: 05.29.2012
Best-In-Class Rep Advisory Council members report following:

"Earlier this year Tom O’Connor of Farmington Consulting Group facilitated our initial rep advisory council meeting. Day one, he brought together six rep principals most whom had never met and certainly had not worked on a team task together. Day two , the output of that session was presented to our Senior Management complete with specific recommendations and observations related to our current strategic direction. Tom’s leadership and expert facilitation together with quality input from the rep principals provided for invaluable feedback that we are using on a daily basis to complement our strategic initiatives. Tom’s first-hand industry knowledge as well as his credibility in the rep community has proven to be an invaluable asset and we look forward to working with FCG in the future." Bob Snair, Director of Distribution Sales, Alcan Cable

FCG to Conduct Customer Satisfaction Survey for W.A. Roosevelt

Published: 05.01.2012
FCG is conducting a Customer Satisfaction Survey for W.A. Roosevelt.

W.A. Roosevelt is an electrical, plumbing, & HVAC distributor based out of La Crosse, Wisconsin.

They have five branch locations in Wisconsin and are a member of IMARK.

Three Manufacturers Representatives Hire FCG as their Strategic Planning Partner

Published: 04.03.2012
Burrus & Mathews (Irving, TX), Healy Mattos (Hayward, CA), and ElectroTech (Minneapolis, MN) have each engaged FCG to facilitate their 2-day long-term strategy sessions.

Dakota Supply Group Calls on FCG to Conduct its Customer Satisfaction Survey for the 3rd Consecutive Year

Published: 03.16.2012
Dakota Supply Group has retianed FCG to conduct its Customer Satisfaction Survey for the 3rd consecutive year.

FCG Facilitates North Coast Electric's Deliver on the Promise Team

Published: 02.06.2012
North Coast Electric, a 30+ branch location electrical distributor in Washington, Oregon, Idaho, & Alaska, has retained Tom O'Connor & TJ O'Connor from FCG to faciliate a cross-functional customer service improvement team called the Deliver On the Promise Team.

FCG is retained jointly by WESCO and Philips to conduct Lamp & Ballasts Products Research Study

Published: 02.01.2012
FCG was retained jointly by WESCO and Philips to accomplish an objective, deep-dive understanding of WESCO and Philips’ capabilities and challenges in selling lamps and ballasts in a very competitive marketplace. FCG’s mission was to clearly identify where there is misalignment between and within WESCO and Philips to develop specific actions that must be taken by both WESCO and Philips to increase lamp and ballasts product sales.

FCG and NEMRA Launch the 2012 MRPAR Study

Published: 01.24.2012
Now in its second year, MRPAR (The Manufacturers' Representative Performance Analysis Report) is a financial reporting tool for electrical manufacturers' representatives to confidentially compare their operational efficiency to other rep agencies.

FCG and NEMRA partner each year to provide this service to NEMRA's rep members.

NEMRA is the National Electrical Manufacturers' Representatives Association and has over 350 rep members.

Leff Electric Becomes FCG's Newest Client

Published: 12.14.2011
Leff Electric is FCG's newest client. FCG will be conducting a customer satisfaction survey for Leff in the early part of 2012.

Griffith Electric Calls on FCG to Conduct its Customer Satisfaction Survey for the Third Time

Published: 12.08.2011
Griffith Electric Supply has called on FCG to conduct its 2012 Customer Satisfaction Survey. FCG previously conducted two customer satisfaction surveys for Griffith Electric.

FCG Facilitates HESCO's Deliver on the Promise Team

Published: 12.01.2011
HESCO (Hartford Electric Supply) has retained Tom O'Connor & TJ O'Connor from FCG to faciliate a cross-functional customer service improvement team called the Deliver On the Promise Team.

Electric Supply Inc. Has FCG Conduct Customer Satisfaction Survey for Eleventh Consecutive Year

Published: 11.11.2011
Electric Supply Inc. is an IMARK member out of Tampa, FL with a primary focus in the electrical construction, utility, voice data, and international markets.

Consolidated Supply Co. (CSCO) commissions FCG to conduct its 14th consecutive annual Customer Satisfaction Benchmarking Study

Published: 11.01.2011
For the 14th consecutive year, Consolidated Supply Co. (CSCO) has selected FCG to conduct its annual Customer Satisfaction Benchmarking Survey.

Etna Supply Retains FCG to Conduct it's 4th Annual Customer Satisfaction Survey

Published: 10.20.2011
Etna Supply, a leading plumbing & heating distributor serving Michigan, Indiana, and Ohio has engaged FCG to conduct their 4th annual customer satisfaction survey study.

Van Meter Becomes FCG's Newest Client

Published: 10.11.2011
Van Meter Inc, an electrical distributor in Iowa, is now an FCG client. Van Meter recently retained FCG to conduct Distributor Preference Market Research for them.

Wheatland Tube selects Tom O'Connor to Facilitate its Rep Advisory Council

Published: 10.10.2011
Wheatland Tube selects Tom O'Connor to Facilitate its Rep Advisory Council. Wheatland Tube, a division of JMC Steel Group, is a premier manufacturer of tubular steel solutions for commercial and industrial, fire sprinkler systems, electrical raceways, fence framework and energy construction and solar related applications.

Industrial Supply Association selects Tom O'Connor as Keynote Speaker at 2011 IMR Summit: 21st Century Selling

Published: 09.23.2011
Industrial Supply Association selects Tom O'Connor, FCG to be its keynote speaker at their 2011 IMR Summit: 21st Century Selling, at the Orlando World Center Marriott in December

Dallas Wholesale Builders Supply selects FCG as its Long-Term Strategy Partner

Published: 09.16.2011
Dallas Wholesale Builders Supply and its subsidiary, DW Distribution which serves customers with millwork and building materials in Texas, New Mexico, Oklahoma, Arkansas and Louisiana has selected FCG as its strategic planning partner.

FCG will:
•Conduct confidential external market research with both customers and strategic suppliers
•Conduct confidential internal SWOT analysis
•Implement a 3-day strategic planning session

Alcan Cable Selects Tom O'Connor to Facilitate their Rep Advisory Council

Published: 08.30.2011
Alcan Cable has selected Tom O'Connor of FCG to facilitate their rep advisory council meetings.

K&M Electric Supply calls on FCG to facilitate a Strategic Planning Session

Published: 08.10.2011
FCG is facilitating a 2-day Long Term Strategic Planning Session for K&M Electric Supply (Riviera Beach, FL).

Prior to the 2-day strategy session, FCG will interview K&M's key customers and manufacturers over the phone to gain external knowledge of the company. K&M's strategy team members will complete an internal SWOT.

K&M Electric is a 6-location electrical distributor with branches along the east coast of Florida in Riviera Beach, Lake Worth, Jupiter, Royal Palm Beach, Vero Beach, & Port St. Lucie.

K&M Electric is a distributor of electrical products which meet the needs of the residential, commercial, industrial, utility, and OEM customer. These products include electrical distribution equipment, transformers, raceway, wire, cable, lighting, controls and related products.

Western Extralite Selects Tom O'Connor to Organize & Facilitate Outside Board of Advisor Meetings

Published: 06.06.2011
Western Extralite Company, Kansas City, MO selected Tom O’Connor of FCG to serve as outside facilitator for Board of Advisor meetings. Tom’s responsibilities will be to:
*Create a clear well-defined agenda for board meetings and send out two weeks before each meeting.
*Facilitate board meetings to ensure each meeting:
- Is tightly focused and time is carefully managed for results.
- Everyone actively participates in a candid and frank manner that ensures topics
are challenged with good creative alternatives, and action items are agreed upon.

Colonial Electric Supply Calls On FCG to Conduct Customer Satisfaction Survey

Published: 03.24.2011
Colonial Electric Supply (a 15-branch location electrical distributor in Pennsylvania, Delaware & New Jersey) has retained FCG to conduct its 2011 Customer Satisfaction Survey Benchmarking Study.

HESCO Selects FCG to Conduct its 2011 Customer Satisfaction Survey

Published: 01.23.2011
HESCO has selected FCG to conduct its 2011 Customer Satisfaction Survey Benchmarking Study.

Mayer Electric Retains FCG to Conduct Customer Satisfaction Survey Benchmarking Study

Published: 01.14.2011
Mayer Electric (a 50-branch location electrical distributor in Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, & Virginia) has retained FCG to conduct its 2011 Customer Satisfaction Survey Benchmarking Study.

North Coast Electric Retains FCG to Conduct Customer Satisfaction Survey Benchmarking Study

Published: 12.09.2010
North Coast Electric, a 30-branch location electrical distributor in Washington, Oregon, Idaho, Alaska & Arizona, has retained FCG to conduct a Customer Satisfaction Survey Benchmarking Study.

Dakota Supply Group Retains FCG to Conduct 2nd Annual Customer Satisfaction Study

Published: 12.08.2010
Dakota Supply Group, a 16 branch location distributor in North Dakota, South Dakota & Minnestoa, has retained FCG to conduct their 2011 Customer Satisfaction Benchmarking Study of 2,000 customers in the electrical contractor, plumbing & HVAC contractor, communications companies, and utilities marketplaces.

Springfield Electric Calls On FCG to Conduct its 4th Annual Customer Satisfaction Survey

Published: 12.06.2010
Springfield Electric, a 13-branch location electrical distributor in Illinois and Iowa, is having FCG conduct its Customer Satisfaction Survey for the 4th time.

Springfield Electric was ranked #60 in Electrical Wholesaling's 2010 ranking of the top electrical distributors in the country.

FCG Conducts Riffle & Associates' Organization Development Assessment

Published: 12.03.2010
Riffle & Associates, an electrical manufacturers rep with offices in Cleveland, Columbus, and Cincinnati, OH, hired FCG to conduct a 3-day organization development assessment that resulted in a new organization design to better serve their manufacturers, customers, and associates; as well as written job descriptions and an incentive compensation plan.

Legrand Electrical Wiring Systems (EWS) Division Retains FCG to Facilitate Contractor Advisory Council

Published: 11.24.2010
Legrand Electrical Wiring Systems (EWS) Division retains Tom O'Connor of FCG to facilitate their Contractor Advisory Council meeting during January 2011 in Chicago.

Consolidated Supply Co. (CSCO) commissions FCG to conduct its 13th consecutive annual customer satisfaction benchmarking study

Published: 11.22.2010
For the 13th consecutive year, Consolidated Supply Co. (CSCO) has selected FCG to conduct its annual customer satisfaction benchmarking survey.

ILSCO Retains FCG to Conduct Employee Satisfaction Study

Published: 11.15.2010
ILSCO, an electrical manufacturer with offices in the United States, Canada & Mexico, has retained FCG to conduct an Employee Satisfaciton Survey Study.

Electric Supply Inc. Has FCG Conduct Customer Satisfaction Survey for Tenth Consecutive Year

Published: 11.08.2010
Electric Supply Inc. is an IMARK member out of Tampa, FL with a primary focus in the electrical construction, utility, voice data, and international markets.

MRL Company Retains FCG as Strategic Planning Partner

Published: 10.22.2010
MRL Company, an electrical manufacturers' representatives covering Minnesota, North Dakota, South Dakota, and Western Wisconsin, has retained FCG to conduct a long-term strategic planning session.

Stoneway Electric Supply Commissions FCG to Conduct Distributor Preference Survey in Washington State Market

Published: 10.16.2010
Stoneway Electric Supply, headquartered in Spokane, WA, recently commissioned FCG to conduct a "blind" telephone survey with their electrical contractor customers to gain valuable feedback on the competitive electrical distribution market in the Washington State.

Cuneo Group Retains FCG as Strategic Planning Partner

Published: 10.08.2010
Cuneo Group, an electrical manufacturers' representative has selected FCG to develop a long-term strategy for their agency. Cuneo Group covbers Colorado, Montana, Nebraska, South Dakota, and Wyoming

P&S/ Legrand NA Retains FCG as Long-Term Strategy Partner

Published: 10.08.2010
P&S/ Legrand retains Tom O'Connor, FCG to facilitate a 3-day Long-Range Strategic Planning (LRSP) session that includes distribution market research, creation of long-range strategic objectives and goals, comprehensive SWOT analysis, critical success factors, and identification and execution of top strategic initiatives.

Electric Supply Inc. Commissions FCG to Conduct Distributor Preference Survey in Tampa Market

Published: 09.17.2010
Electric Supply Inc. recently had FCG conduct a "blind" telephone survey with both their current and potential customers to gain valuable feedback on the competitive electrical distribution market in the Tampa market.

NEMRA Selects FCG as MRPAR Provider

Published: 07.26.2010
The National Electrical Manufacturers Representative Association (NEMRA) has selected FCG to conduct its annual Manufacturers Representative Performance Analysis Report (MRPAR). MRPAR is a confidential, financial performance survey that will be administered by FCG annually as its third-party provider to all NEMRA members. MRPAR will become the nationally recognized data source for NEMRA members to compare their operations with other rep firms and for manufacturers to fully understand the revenue/cost stream of electrical manufacturers representatives.

Independent Electric Supply Retains FCG to Conduct 2010 Customer Satisfaction Benchmarking Study

Published: 07.02.2010
Independent Electric Supply (San Carlos, CA) has retained FCG to conduct their 2010 Customer Satisfaction Bencmarking Study of their 25 branch locations.

Cablofil/ Legrand Retains FCG as Long-Range Strategy Partner

Published: 07.01.2010
Cablofil/ Legrand retains Tom O'Connor, FCG to facilitate a 3-day Long-Range Strategic Planning (LRSP) session that includes creation of long-range strategic objectives and goals, comprehensive SWOT analysis, critical success factors, and identification and execution of top strategic initiatives.

Wiremold/ Legrand Retains FCG Contractor Product Research Study

Published: 05.07.2010
Wiremold/ Legrand has retained FCG to conduct a comprehensive pre-wired raceway product market research study with electrical contractors. To gain a comprehensive market knowledge of what electrical contractors' value with pre-wired raceway products FCG will conduct telephone survey research and focus group research.

ILSCO Retains FCG as Long-Term Strategy Partner

Published: 04.27.2010
FCG will implement a comprehensive strategic planning process and new executable strategy to profitably grow the OEM, Electrical Construction & Maintenance, and Electrical Utilities Markets.

Cablofil/Legrand Retains FCG to Conduct Distributor Market Research

Published: 03.26.2010
Cablofil, a manufacturer of wire cable trays, has retained FCG to conduct an electrical distributor market research study.

Riffle & Associates Retains Tom O'Connor & FCG as Strategic Planning Partner

Published: 03.19.2010
Riffle & Associates has retained FCG to facilitate a two-day long-range strategic planning session in June.

Womack Electric Supply Retains FCG to Conduct Customer Satisfaction Survey

Published: 02.05.2010
Womack Electric Supply has retained FCG to conduct a customer satisfaction benchmarking survey of their 17 branch locations.

Womack Electric Supply Asks Tom O'Connor to Conduct Coaching Training

Published: 12.11.2009
In today's tough distribution industry environment, wholesaler-distributors can't afford anything less than outstanding job performance. Tom O'Connor has been training wholesaler-distributors on "Coaching for Outstanding Job Performance" for 15 years. Tom will be training 28 Womack managers and supervisors during January.

NAW Institute for Distribution Excellence to publish Tom O'Connor's book on strategy

Published: 11.12.2009
National Association of Wholesaler-Distributors (NAW) Institute for Distribution Excellence will be publishing Tom O'Connor's new book titled "Creating & Executing a Sustainable, Profitable Wholesaler-Distributor Growth Strategy".

The NAW Institute for Distribution Excellence sponsors and disseminates research into strategic management issues affecting the wholesale distribution industry.

Electric Supply Inc. Has FCG Conduct Customer Satisfaction Survey for Ninth Consecutive Year

Published: 11.01.2009
Electric Supply Inc. is an IMARK member out of Tampa, FL with a primary focus in the electrical construction, utility, voice data, and international markets.

Electric Supply Inc. was ranked #69 in Electrical Wholesaling's 2009 ranking of the top electrical distributors.

Consolidated Supply Co. (CSCO) commissions FCG to conduct its 12th consecutive annual customer satisfaction benchmarking study

Published: 10.13.2009
For the 12th consecutive year, Consolidated Supply Co. (CSCO) has selected FCG to conduct its annual customer satisfaction benchmarking survey.

Wiremold Selects FCG to Conduct "Outside-In" Market Research & Facilitate LRSP Session

Published: 10.12.2009
FCG will be conducting distributor market research to determine: 1) What differentiates Wiremold from its major competitors -- Hubbell, T&B, Mono Systems, & Panduit; and 2) How to take market share from each major competitor. Tom O'Connor, FCG will also be facilitating a 3-day long range strategic planning session with Wiremold's strategy team.

Gorin-Hopper-McCoy Retains FCG as Strategic Planning Partner

Published: 10.01.2009
Gorin-Hopper-McCoy, Norcross, GA which has five strategic business units has retained FCG to facilitate their long-range strategic planning session in November. Five business units are: Gorin-Hopper-McCoy, Gorin-Cockrell-McCoy, Georgia Architectural Lighting, Carolina Architectural Lighting, and Datacomm Electronics.

Legrand Selects FCG to Conduct Market Research Study for 3rd Consecutive Year

Published: 09.25.2009
Legrand has asked FCG to conduct a market research study of their Canadian marketplace. FCG will conduct confidential telephone surveys with 26 Legrand Canada Sales Representatives to understand their current brand position and develop strategies to increase market share.

Dakota Supply Group Retains FCG for Customer Satisfaction Study

Published: 09.09.2009
Dakota Supply Group, a 16 branch location distributor has retained FCG to conduct their 2009 Customer Satisfaction Benchmarking Study of 2,100 customers in the electrical contractor, plumbing & HVAC contractor, communications companies, and utilities marketplaces.

NEMRA Selects FCG Over 5 Other Consulting Firms for "The Rep of the Future" Study

Published: 08.13.2009
NEMRA selected FCG to conduct a comprehensive market research study of "The Rep of the Future" during September - December 2009. The objective of this research study is to inform and educate NEMRA members, and manufacturers about the changing environment in which they operate, alerting them to future trends and most importantly offering them a set of actions they can implement to ensure their businesses are viable in the future.

Juno Lighting Group Commissions FCG to conduct Online Market Research Study

Published: 06.12.2009
Juno Lighting Group, a prominent lighting manufacturer has commissioned FCG to conduct an anonymous online market research study with electrical distributors, electrical contractors, and electrical engineers/lighting designers/architects. This research study will determine the strengths and weaknesses of lighting brands and where they stack up versus the competition.

Leviton Selects FCG for Market Research Study

Published: 06.08.2009
Leviton Manufacuring Co., a leading North American producer of electrical and electronic products has retained FCG to conduct a market research study of their wholesale/distribution segment that serves the commercial & industrial marketplace. Leviton's major competitors include Hubbell, Pass & Seymour, Cooper, and Lutron.

Graybar Retains FCG for Customer Satisfaction Benchmarking Study

Published: 05.08.2009
Graybar, an employee-owned company and one of the leading North American distributors of high-quality components, equipment and materials for the electrical and telecommunications industries with more than 250 distribution centers has selected FCG to conduct its customer satisfaction benchmarking study.

ILSCO Selects FCG to conduct Market Research Study

Published: 04.27.2009
ILSCO, an electrical manufacturer of connectors and terminating devices has retained FCG to conduct a market research study of their wholesale/distribution segment that serves the commercial & industrial (C&I) marketplace. ILSCO's major competitors are Thomas & Betts (T&B), Panduit, Burndy, and NSI.

IMARK Futures Group Selects Tom O'Connor

Published: 01.19.2009
IMARK Group selects Tom O'Connor to Facilitate their Futures Group Meeting during March 4-5, 2009.

New Century Sales Retains FCG

Published: 01.12.2009
New Century Sales, Inc., Indianapolis, IN, an electrical manufacturers' representative has retained FCG to conduct a 2 day Long Range Strategic Planning Session during February.

IMARK Selects Tom O'Connor for April Showcase Educational Session

Published: 01.08.2009
IMARK Group has selected Tom O'Connor, FCG to conduct "11 Winning Strategies in this Struggling Economy" Educational Session on April 2, 2009 in Chicago. This Educational Session is geared for both electrical distributors and manufacturers.

Republic Electric & Springfield Electric Retain FCG to Conduct their Customer Satisfaction Surveys

Published: 01.08.2009
Both Republic Electric, Davenport, IA and 12-Branch Location Springfield Electric Supply, Springfield, IL have engaged FCG to conduct their 2009 Customer Satisfaction Surveys.

Springfield Electric selects Tom O'Connor to give Keynote Address at 2009 Sales Expo

Published: 11.24.2008
Springfield Electric Supply is hosting their 7th annual Sales Expo during December 2-3 with their strategic vendor partners and Springfield's corporate management, branch management, and sales associates from their 12 branch locations. Tom O'Connor, FCG will be the keynote speaker during the session on "Strategic Partnerships".

Electric Supply Inc. Retains FCG to Facilitate Long Range Strategic Planning Session

Published: 10.31.2008
Electric Supply, Inc. is an independent distributor of electrical and data communication products serving both Florida and international markets. They have engaged Tom O'Connor to facilitate their 2-day long range strategic planning session in January.

Wiremold Legrand Retains FCG to Execute 2nd Annual Market Research Study

Published: 09.27.2008
Wiremold Legrand retains FCG to conduct their 2nd annual market research study and continue to facilitate their long range strategic planning process.

Consolidated Supply Co. Retains FCG for 11th Consecutive Year to Conduct Both Customer Satisfaction & Employee Satisfaction Surveys

Published: 09.05.2008
CSCO, the leading plumbing & water works distributor serving Oregon, Washington, Idaho, and Hawaii with 18 branch locations and 350 employees, continues to engage FCG, year after year for 11 consecutive years to benchmark both their customer satisfaction and their employee satisfaction.

Electric Supply Inc. Has FCG Perform 8th Consecutive Annual Customer Survey

Published: 08.20.2008
Electric Supply is an IMARK member out of Tampa, FL with a primary focus in primary focus is on the electrical construction, utility, voice data, and international markets.

Etna Supply Hires FCG to Conduct 3rd Annual Customer Satisfaction Survey

Published: 08.04.2008
Etna Supply, a leading plumbing & heating distributor serving Michigan, Indiana, and Ohio has engaged FCG to conduct their 3rd annual customer satisfaction study of 16 branches, 4 Markets, and 2,000 customers.

Republic Companies Calls on FCG to Facilitate 2-Day Long Range Strategy Session

Published: 07.15.2008
In October, Tom O'Connor will be facilitating a 2-day strategy session for electrical distributor and HVAC distributor, Republic Companies. Additionally FCG is conducting market research with Republic's manufacturing partners.

Western Extralite Engages FCG to Conduct 5th Annual Customer Satisfaction Benchmarking Study

Published: 06.19.2008
FCG is conducting a customer satisfaction mail survey of 14 branches and 3,000 customers in October.

Pacific Western Agencies Retains FCG to Conduct 2-Day Strategy Session

Published: 05.14.2008
PWA, a manufacturers' representative serving Washington, Oregon, Idaho, Montana, and Alaska has engaged FCG to facilitate a 2-day long range strategic planning session in September.

Rexel Retains FCG for 2008 Customer Satisfaction Benchmarking Study

Published: 04.21.2008
We are pleased to report that Rexel has engaged FCG to conduct their 2008 Customer Satisfaction Benchmarking Study of their seven divisions and 300 branch locations.

Womack Electric Supply Engages FCG to Facilitate Strategic Planning Session

Published: 04.11.2008
Womack Electric Supply has engaged FCG to conduct a 2-day Long Range Strategic Planning Session in May.

McDonald Associates & Catalyst Marketing Group Retains FCG

Published: 03.14.2008
McDonald Associates & Catalyst Marketing Group retains FCG to conduct a 3-day on-site Business Assessment to analyze their company's vision, goals, strategies, structures, people, rewards, and business processes.

One Source Associates Retains FCG

Published: 03.14.2008
One Source Associates retains FCG to conduct a strategic planning session to define their company's strategic objectives, conduct third-party confidential key manufacturer telephone surveys, conduct confidential internal SWOT analysis, and develop strategies and specific action plans to leverage the company's top strengths to capitalize on key opportunities.

Ferraz Shawmut Retains FCG

Published: 02.15.2008
Ferraz Shawmut recently engaged FCG to conduct a 2-Day Long-Range Strategic Planning Session. According to Ken Hooper, Senior Vice President: "We engaged Tom O'Connor to assist us in our long range strategic planning process. His preparation, facilitation, and follow up was thoroughly professional and timely. Our process was greatly enhanced by Tom's participation".