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FCG Conducts Dakota Supply Group's Fourth Annual Customer Satisfaction Survey
Dakota Supply Group (DSG) is having FCG conduct its 2013 Customer Satisfaction Survey.
This is the fourth annual customer satisfaction survey that FCG has conducted for DSG . After the last customer survey, DSG retained FCG to facilitate a cross-functional customer service improvement team and help the company design & implement a Customer Service Guarantee Program.
DSG is a distributor of electrical, plumbing, & HVAC products. DSG has over 25 branch locations throughout North Dakota, South Dakota, Minnesota, Wisconsin, and Montana.
DSG's Marketing Manager, Arne Breikjern, states:
"We have consulted with TJ O'Connor and the Farmington Consulting Group on several projects and are very pleased with their knowledge and professionalism. I would highly recommend their services for reorganization, customer survey and strategy creation."
This is the fourth annual customer satisfaction survey that FCG has conducted for DSG . After the last customer survey, DSG retained FCG to facilitate a cross-functional customer service improvement team and help the company design & implement a Customer Service Guarantee Program.
DSG is a distributor of electrical, plumbing, & HVAC products. DSG has over 25 branch locations throughout North Dakota, South Dakota, Minnesota, Wisconsin, and Montana.
DSG's Marketing Manager, Arne Breikjern, states:
"We have consulted with TJ O'Connor and the Farmington Consulting Group on several projects and are very pleased with their knowledge and professionalism. I would highly recommend their services for reorganization, customer survey and strategy creation."
Recent news:
Dakota Supply Group Retains FCG…
FCG is conducting a Customer Satisfaction Survey for Dakota Supply Group. This is the 8th customer survey that FCG has conducted for DSG.
DSG is a distributor of electrical, plumbing and HVAC products throughout North Dakota, South Dakota, Minnesota, Wisconsin, and Montana.
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FCG Currently Conducting Vendor…
FCG is currently conducting a Vendor Satisfaction Survey for Mayer Electric, one of the largest independent electrical distributors in the country.
FCG is surveying Mayer's top manufacturers.
Mayer is headquartered in Birmingham, AL and has over 70 locations throughout the Southeast.
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MRL Company Retains FCG to…
MRL is an electrical manufacturer's rep in Minnesota, North Dakota and South Dakota.
FCG is currently conducting market research with MRL's manufacturers, distributors and contractor customers. Next month FCG will facilitate a two-day strategic planning session with MRL's management team.
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FCG Conducts Employee…
Consolidated Supply has retained FCG to conduct an Employee Satisfaction Survey.
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For 21st Straght Year FCG…
For the 21st consecutive years FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a distributor of plumbing and waterworks supplies. Consolidated Supply is located throughout Oregon, Washington & Idaho.
Consolidated Supply's President, Karla Nuepert wrote the following testimonial on FCG:
"We at Consolidated Supply have used FCG for nineteen years for our annual customer survey. We feel very strongly that their experience and commitment to customer service in the wholesale channel has helped Consolidated remain focused on continuous improvement in all areas of our business. The voice of the customer leads us to a better understanding of what they value and where we need to provide. FCG’s ability to compare us to in general terms to our competition and their national cohort of wholesale customers also gives us a beat on where we measure up in the market.
We have enjoyed our nearly two decade relationship with the O’Connors and look forward to their help as we continue to raise the bar at CSCO."
Karla Neupert Hockley
President
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