Dakota Supply Group (DSG) is having FCG conduct its 2013 Customer Satisfaction Survey.
This is the fourth annual customer satisfaction survey that FCG has conducted for DSG . After the last customer survey, DSG retained FCG to facilitate a cross-functional customer service improvement team and help the company design & implement a Customer Service Guarantee Program.
DSG is a distributor of electrical, plumbing, & HVAC products. DSG has over 25 branch locations throughout North Dakota, South Dakota, Minnesota, Wisconsin, and Montana.
DSG's Marketing Manager, Arne Breikjern, states:
"We have consulted with TJ O'Connor and the Farmington Consulting Group on several projects and are very pleased with their knowledge and professionalism. I would highly recommend their services for reorganization, customer survey and strategy creation."