Consolidated Supply Co. Retains FCG for 11th Consecutive Year to Conduct Both Customer Satisfaction & Employee Satisfaction Surveys

CSCO, the leading plumbing & water works distributor serving Oregon, Washington, Idaho, and Hawaii with 18 branch locations and 350 employees, continues to engage FCG, year after year for 11 consecutive years to benchmark both their customer satisfaction and their employee satisfaction.

According to Karolyn Neupert, Chairman of the Board & Owner: Karolyn Neupert
"Information is our friend! Nobody recognizes or uses that knowledge
better than Tom O'Connor and his company, Farmington Consulting Group (FCG).
The Win-Win is in the information that comes back from our internal and
external customer surveys. It's priceless.

The heart of success for business owners and top management is listening
to their teams who get it done for them. Next step, manage that
information. Tom is clearly the BEST SHEPHERD out there at leading that
journey. This is where it counts most in business success. Tom's magic
is in orchestrating what we hear. He and his company are an outstanding
resource, a company with a GOLDEN HEART.

My company is celebrating 80 years of EXTRA-ordinary service and that's
due in large part to Tom and his TOP TIER group leading the way for
eleven years. It will afford us the opportunity to keep going for at
least another 80 plus years.

My heart overflows with gratitude and reward for Tom's shepherding.
It's a treasure and paramount to the success of my family owned
business, Consolidated Supply Co.Nobody does it better than Tom O'Connor
and his ability to recognize the power of team and the information from
that team.
Recent news:
For 21st Straght Year FCG…
For the 21st consecutive years FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a distributor of plumbing and waterworks supplies. Consolidated Supply is located throughout Oregon, Washington & Idaho. Consolidated Supply's President, Karla Nuepert wrote the following testimonial on FCG: "We at Consolidated Supply have used FCG for nineteen years for our annual customer survey. We feel very strongly that their experience and commitment to customer service in the wholesale channel has helped Consolidated remain focused on continuous improvement in all areas of our business. The voice of the customer leads us to a better understanding of what they value and where we need to provide. FCG’s ability to compare us to in general terms to our competition and their national cohort of wholesale customers also gives us a beat on where we measure up in the market. We have enjoyed our nearly two decade relationship with the O’Connors and look forward to their help as we continue to raise the bar at CSCO." Karla Neupert Hockley President
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Plumbers Supply Retains FCG to…
FCG is currently conducting a Customer Satisfaction Survey for Plumbers Supply. Plumbers Supply is a plumbing and HVAC distributor headquartered in Louisville, Kentucky. Plumbers Supply has 12 branch locations in Kentucky and Indiana. FCG previously conducted a Customer Satisfaction Survey for Plumbers Supply in 2017 and also helped Plumbers Supply to design and implement a Customer Service Guarantee Program. Jay Johnson, Plumbers Supply's President, provided FCG with the following testimonial: "We engaged Farmington Consulting Group for the first time this year to help facilitate a customer survey. We previously administered customer surveys in-house and had decided to try a fresh approach. Not only was the process a lot easier to administer, but FCG was able to compare our results against a huge group of peer distributors and objective data. This answered a lot of the questions we had in the past about our competitive strengths and areas we needed to address. TJ O’Connor did a great job of presenting the findings to our management teams in a constructive way that effectively communicated the positive and negative feedback from our customers, as well as deliver branch-specific action items." Jay Johnson, President, Plumbers Supply
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FCG Facilitates Strategic Planning…
FCG is conducting market research and facilitating a strategic planning session for the ELUS Company. ELUS is an electric utility rep agency in Ohio, Indiana, Kentucky, Western PA, Michigan, and Tennessee.
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FCG Facilitates Strategic Planning…
FCG recently facilitated a Strategic Planning Session for Stanion Wholesale Electric. Stanion is an electrical distributors and has 17 branch locations throughout the state of Kansas.
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FCG Conducts Customer…
Womack Electric Supply has 17 branch locations throughout North Carolina and Virginia.
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