News

Edges Electrical Group Hires FCG to Conduct Customer Satisfaction Survey

FCG is currently conducting a Customer Satisfaction Survey for Edges Electrical Group.

Edges was formed in 2015 through the merger of two Northern California distributors, Granite Electrical Supply of Sacramento CA and Electrical Distributors Co. of San Jose CA.

Edges currently has 12 branch locations throughout Northern California and is a member of the IMARK buying group..

FCG had previously conducted a Customer Satisfaction Survey for Granite Electrical Supply prior to the merger.

"Farmington Consulting Group’s customer survey is an amazing tool for us and I have no doubt it would be an amazing tool for any other distributor. T.J. O’Connor’s presentation of the survey results was one of the best I’ve ever seen. FCG’s survey touched all parts of our business and the response from our customers was outstanding. Our R.O.I. on this investment will pay for itself over and over. We look forward to following up on our customer’s feedback and to repeating the survey with FCG for years to come."
- Bob Powers, President, EDGES Electrical Group / Granite Electrical Supply
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