News

Edges Electrical Group Hires FCG to Conduct Customer Satisfaction Survey

FCG is currently conducting a Customer Satisfaction Survey for Edges Electrical Group.

Edges was formed in 2015 through the merger of two Northern California distributors, Granite Electrical Supply of Sacramento CA and Electrical Distributors Co. of San Jose CA.

Edges currently has 12 branch locations throughout Northern California and is a member of the IMARK buying group..

FCG had previously conducted a Customer Satisfaction Survey for Granite Electrical Supply prior to the merger.

"Farmington Consulting Group’s customer survey is an amazing tool for us and I have no doubt it would be an amazing tool for any other distributor. T.J. O’Connor’s presentation of the survey results was one of the best I’ve ever seen. FCG’s survey touched all parts of our business and the response from our customers was outstanding. Our R.O.I. on this investment will pay for itself over and over. We look forward to following up on our customer’s feedback and to repeating the survey with FCG for years to come."
- Bob Powers, President, EDGES Electrical Group / Granite Electrical Supply
Recent news:
P-M & Associates Hires FCG to…
P-M & Assocaites, a plumbing manufacturer's rep in Indiana and Kentucky, has hired FCG to conduct a survey with its manufacturers and distributors. P-M represents top manufacturing brands, including Zurn, Navien, Elkay, Zoeller, IPS and Symmons.
View Website
View Full Article
Blazer Electric Supply Retains FCG…
Blazer Electric Supply (Colorado Springs, CO) has retained FCG to conduct a Customer Satisfaction Survey. This is the second customer survey that FCG has conducted for Blazer Electric Supply. "This was the first year we did a survey of our customers. Although some outcomes were somewhat expected, we were quite surprised by how our customers felt about some of our services and capabilities. The large volume of data and customer feedback that FCG accumulated for us was well worth the investment!" Steve Blazer, President, Blazer Electric Supply
View Website
View Full Article
FCG Conducts Customer…
For the 17th year, FCG is conducting a Customer Satisfaction Survey for Electric Supply, Inc. (Tampa, FL). "I've been working with Farmington Consulting Group for over a decade. FCG is a great firm to work with. I have had the pleasure of working with TJ O'Conner since 2008. TJ is very responsive, personable, and reliable and has detailed knowledge in the area of market research and strategic planning. TJ offers creative problem-solving ideas and challenges us to think-out-of-the box when implementing strategies and change. We've had great success in working with TJ and using FCG for our annual customer satisfaction survey and strategic planning sessions." Shariette Jones Van Putten, Marketing Manager, Electric Supply of Tampa
View Website
View Full Article
FCG Facilitates Strategy Session…
FCG recently facilitated a Strategic Planning Session for the Georgia/Alabama Division of Fox-Rowden-McBrayer (FRM). FRM is an electrical manufacturer's representative. FCG surveyed FRM's manufacturers and distributors prior to the strategy session. FCG has previously facilitated a Strategic Planning Session for FRM's Florida Division. “I want to thank TJ O’Connor for the time and effort he put into conducting the manufacturer and distributor surveys for FRM Florida and for helping us develop our 3-year strategic plan. The feedback from the distributors and manufactures was invaluable to us. It helped us to clearly understand how we are perceived in the eyes of our customers and our principals. With TJ’s work as facilitator, we have now developed a strategic plan that will help us capitalize on our strengths and simultaneously correct our weaknesses. As our team has communicated the strategic plan to our employees, customers and manufacturers, the response has been overwhelmingly positive. We know that implementing these changes will make us a better agency and will allow us to be a more dominant and profitable company moving forward. We know that our decision to work with Farmington Consulting Group was absolutely the right one for our agency. As such, we have committed to moving forward with FCG in our Georgia/Alabama and Carolina territories in 2018. This will allow us to create strategic plans that are unique to each market, but synergistic to our overall company.” Mark Fink, Fox-Rowden-McBrayer
View Full Article
Johnson Supply Becomes FCG's…
Johnson Supply has hired FCG to conduct a Customer Satisfaction Survey. Johnson Supply is an HVAC distributor with locations throughout Texas and Louisiana.
View Website
View Full Article