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Johnson Supply Becomes FCG's Newest Client

Johnson Supply has hired FCG to conduct a Customer Satisfaction Survey.

Johnson Supply is an HVAC distributor with locations throughout Texas and Louisiana.
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Johnson Supply Becomes FCG's…
Johnson Supply has hired FCG to conduct a Customer Satisfaction Survey. Johnson Supply is an HVAC distributor with locations throughout Texas and Louisiana.
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First Supply Retains FCG to…
First Supply, a plumbing & HVAC distributor in the Upper Midwest, recently retained FCG to conduct a Customer Satisfaction Survey. First Supply is headquartered in Madison, WI and has 30 branch locations throughout Wisconsin, Minnesota, Iowa & Illinois. This is the 3rd customer survey that FCG has conducted for First Supply. After the last survey, First Supply's President, Paul Kennedy, provided FCG with the following testimonial: "We just completed our second engagement with TJ O'Connor and Farmington Consulting in conducting our Customer Survey. TJ's wealth of experience with surveys in the wholesale distribution industry provided great insight, real life industry comparisons and the ability to cut through the clutter to get to the heart of what the data says. His top notch organizational skills kept us on track and focused on achieving our completion numbers. TJ was very quickly able to gain an intimate understanding of our business and aid us in maximizing the value of the information we got back - a true business partner! The insights he was able to provide the during our second survey were even more meaningful and significant as we dig deeper into our customer relationships. Professional, insightful, organized, and a valued business partner."
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The Reynolds Company Becomes…
The Reynolds Company has hired FCG to conduct a Customer Satisfaction Survey. The Reynolds Company is an electrical distributor in Texas and Louisiana.
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Tom O'Connor Announces…
After 36 years at Farmington Consulting Group, Tom O'Connor has announced his retirement. TJ O'Connor (formerly Vice President) has taken over as President of FCG.
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For 20th Straght Year FCG…
For the 20th consecutive years FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a distributor of plumbing and waterworks supplies. Consolidated Supply is located throughout Oregon, Washington & Idaho. Consolidated Supply's President, Karla Nuepert wrote the following testimonial on FCG: "We at Consolidated Supply have used FCG for nineteen years for our annual customer survey. We feel very strongly that their experience and commitment to customer service in the wholesale channel has helped Consolidated remain focused on continuous improvement in all areas of our business. The voice of the customer leads us to a better understanding of what they value and where we need to provide. FCG’s ability to compare us to in general terms to our competition and their national cohort of wholesale customers also gives us a beat on where we measure up in the market. We have enjoyed our nearly two decade relationship with the O’Connors and look forward to their help as we continue to raise the bar at CSCO." Karla Neupert Hockley President
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