News

FCG Retained by EERA

EERA, the national association of electrical utility manufacturer's representatives, has again retained FCG to conduct a financial benchmarking performance analysis study for its members.

FCG last conducted this study for EERA in 2016.
Recent news:
North Coast Electric Has FCG…
For the 5th time in 10 years, FCG is conducting a Customer Satisfaction Survey for North Coast Electric. North Coast is an electrical distributor with 30 branch locations throughout Washington, Oregon, Idaho & Alaska. North Coast is headquartered in Seattle and is a Sonepar Operating Company. In addition to conducting North Coast Electric's annual Customer Satisfaction Survey, FCG also facilitated a customer service improvement team at North Coast made up of 12 cross-functional North Coast associates and focused on process improvements. FCG assisted North Coast in designing and implementing a Customer Service Guarantee Program that has successfully helped North Coast differentiate itself from its competition and take market share.
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First Supply Has FCG Conduct…
FCG is currently conducting a Customer Satisfaction Survey for First Supply. This is the fourth Customer Satisfaction Survey that FCG has conducted for First Supply. First Supply is a distributor of plumbing, HVAC, PVF, well/pump, and waterworks supplies.
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Heatcraft Refrigeration Products…
Heatcraft Refrigeration Products has retained FCG to conduct a national customer survey of refrigeration distributors, contractors and OEM's. Heatcraft Refrigeration Products is a manufacturer of refrigeration equipment and controllers.
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FCG Retained by EERA
EERA, the national association of electrical utility manufacturer's representatives, has again retained FCG to conduct a financial benchmarking performance analysis study for its members. FCG last conducted this study for EERA in 2016.
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General Plumbing Supply Hires FCG…
General Plumbing Supply (GPS) has hired FCG to conduct a Customer Satisfaction Survey. GPS is a plumbing distributor with 18 locations serving NJ, NY, and PA.
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