News

Western Extralite Selects Tom O'Connor to Organize & Facilitate Outside Board of Advisor Meetings

Western Extralite Company, Kansas City, MO selected Tom O’Connor of FCG to serve as outside facilitator for Board of Advisor meetings. Tom’s responsibilities will be to:
*Create a clear well-defined agenda for board meetings and send out two weeks before each meeting.
*Facilitate board meetings to ensure each meeting:
- Is tightly focused and time is carefully managed for results.
- Everyone actively participates in a candid and frank manner that ensures topics
are challenged with good creative alternatives, and action items are agreed upon.

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Dakota Supply Group Retains FCG…

FCG is conducting a Customer Satisfaction Survey for Dakota Supply Group. This is the 8th customer survey that FCG has conducted for DSG. DSG is a distributor of electrical, plumbing and HVAC products throughout North Dakota, South Dakota, Minnesota, Wisconsin, and Montana.
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FCG Currently Conducting Vendor…

FCG is currently conducting a Vendor Satisfaction Survey for Mayer Electric, one of the largest independent electrical distributors in the country. FCG is surveying Mayer's top manufacturers. Mayer is headquartered in Birmingham, AL and has over 70 locations throughout the Southeast.
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MRL Company Retains FCG to…

MRL is an electrical manufacturer's rep in Minnesota, North Dakota and South Dakota. FCG is currently conducting market research with MRL's manufacturers, distributors and contractor customers. Next month FCG will facilitate a two-day strategic planning session with MRL's management team.
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FCG Conducts Employee…

Consolidated Supply has retained FCG to conduct an Employee Satisfaction Survey.
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For 21st Straght Year FCG…

For the 21st consecutive years FCG is conducting a Customer Satisfaction Survey for Consolidated Supply. Consolidated Supply is a distributor of plumbing and waterworks supplies. Consolidated Supply is located throughout Oregon, Washington & Idaho. Consolidated Supply's President, Karla Nuepert wrote the following testimonial on FCG: "We at Consolidated Supply have used FCG for nineteen years for our annual customer survey. We feel very strongly that their experience and commitment to customer service in the wholesale channel has helped Consolidated remain focused on continuous improvement in all areas of our business. The voice of the customer leads us to a better understanding of what they value and where we need to provide. FCG’s ability to compare us to in general terms to our competition and their national cohort of wholesale customers also gives us a beat on where we measure up in the market. We have enjoyed our nearly two decade relationship with the O’Connors and look forward to their help as we continue to raise the bar at CSCO." Karla Neupert Hockley President
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